Philips recalls 100+ hospital defibrillators (model M4735A) that may not have received required software updates. These devices are for trained medical staff only. Affected units have specific serial numbers listed in the recall.
HeartStart XL MonitorlDefibrillators may not have been included in prior field actions and received required corrections
Philips is recalling 100+ hospital defibrillators that may not have received required software corrections. These devices are meant for use by trained medical professionals in hospitals only. If you own one, it could pose a risk of medical errors if not properly updated.
The defibrillators may not have been included in previous software updates that fix critical issues. This could lead to incorrect medical treatments if the device malfunctions during an emergency. However, the hazard is only relevant for hospital use by trained medical staff.
Healthcare facilities using Philips HeartStart XL Defibrillators with model number M4735A and specific serial numbers listed in the recall are affected. Medical personnel trained in cardiac procedures are most at risk if the device fails to receive necessary corrections.
Check if your Philips HeartStart XL Defibrillator has model number M4735A and one of the specific serial numbers listed in the recall. These devices are only used in hospitals by qualified medical personnel.
Verify your device's serial number against the list of affected units provided in the recall notice.
Reach out to Philips customer service for guidance on whether your device needs correction or replacement.
The recall is because some units may not have received required software corrections that fix critical issues, potentially leading to medical errors during use.
Yes, but only if they have received the necessary software updates. Unupdated units could pose a risk of medical errors during emergencies.
Healthcare facilities using the specific model and serial numbers listed in the recall must check if their devices need correction or replacement.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2137-2020 — Philips Philips Hello, I own a Philips that is covered by recall Z-2137-2020 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
