Lower riskMedical device recall · FDA · Published April 30, 2020
Normand Info Remisol Advance Software 1.12: Incorrect Blood Test Results Risk
Normand Info recalls Remisol Advance software version 1.12 due to potential deletion of critical blood test results, affecting accurate WBC, UWBC, and PLT counts.
Results from repeated run for WBC (White Bloodcell Count), UWBC (Urine Whit Bloodcell Count) and PLT (Platelets) are deleted in RADV. Use may lead to erroneous results.
Take action
Contact the company
📍Recalling firmNormand-Info S.A.S.U.7 rue Frederic Degeorge · Arras CEDEX, France
✎ GovInfoNow plain-language explainer
Normand Info recalls the Remisol Advance Data Manager software version 1.12 because it may delete important blood test results like white blood cell counts, urine white blood cell counts, and platelet counts. This could lead to incorrect medical results if the software is used without updating to a newer version. Read more at govinfonow.com/recall/65264-normand-info-remisol-advance-software-1-12-incorrect-blood-test.
“Normand Info Remisol Advance Software 1.12: Incorrect Blood Test Results Risk.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/65264-normand-info-remisol-advance-software-1-12-incorrect-blood-test. Based on FDA recall #Z-2743-2020 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-2743-2020%22&limit=1).
Normand-Info S.A.S.U. recalled Remisol Advance running Software Version 1.12, according to the FDA on April 30, 2020. The device may delete repeated run data for white blood cell and platelet counts, leading to erroneous results.
How to tell if you have it
Brand: Normand Info
Product: Remisol Advance Data Manager
Software Version: 1.12
Quantity: 663 units
The hazard
The recall affects the Normand Info Remisol Advance Data Manager because repeated runs for WBC, UWBC, and PLT are deleted in RADV. This deletion may lead to erroneous results.
Context
GovInfoNow's records show Normand-Info S.A.S.U. has two other recalls on record since 2019-08-15. On 2021-03-22, the company recalled Remisol Advance Data Manager Software due to incorrect rules that may cause erroneous lab results. On 2019-08-15, a critical remote code execution vulnerability risk was reported for the Normand-Info Remisol Advance. Other recent recalls of similar products include Beckman Coulter REMISOL Advance Software Issue (2026-04-29) and Siemens Atellica CH Urine Albumin Recall (2026-07-06).
How to tell if you have this one
Check if your Remisol Advance Data Manager software version is 1.12. The product was sold with all serial numbers as described in the recall notice.
Brand
Normand Info
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Update Software
Install the latest software version from the manufacturer to prevent result deletions.
Where it went and when
Where it was distributed
Distributed nationwide and abroad; the notice names 15 states.
Named in the notice
Covered by “nationwide”
Not listed
FDA distribution: “Worldwide distribution: US (nationwide) including states of: CA, GA, IL, IN, KS, MI, MO, NY, NC, OH, PA, SD, TN, VA, and WV; and countries of: Bahrain, Belgium, Canada, China, Czech Republic, France, Germany, Hong Kong, Israel, Malaysia,…” States read from FDA’s own wording; “not listed” means the notice does not name it.
Named in the notice: California, Georgia, Illinois, Indiana, Kansas, Michigan, Missouri, New York, North Carolina, Ohio, Pennsylvania, South Dakota, Tennessee, Virginia, West Virginia.
Recall timeline
FDA terminated this recall 21 months after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
4FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-2743-2020 (April 30, 2020) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-2743-2020 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.