Philips recalls IntelliVue MX800 patient monitors with model 865240 due to defective power supplies that may energize metal parts or cause monitor failure if grounding instructions aren't followed.
Some Intellivue MX700/MX800 Patient Monitors were delivered with defective power supplies. The defective power supplies might energize the metal parts of monitor if the grounding instructions were not followed, and may also cause the monitor to stop operating or prevent it from being switched on.
Philips is recalling IntelliVue MX800 patient monitors with model number 865240 because some units have defective power supplies. These power supplies could energize metal parts of the monitor if grounding instructions aren't followed, or cause the monitor to stop working or not turn on.
Defective power supplies in some units might energize metal parts of the monitor if grounding instructions aren't followed. This could cause the monitor to stop operating or fail to turn on, potentially disrupting patient monitoring.
Healthcare professionals using IntelliVue MX800 patient monitors with model number 865240 are most at risk if they don't follow grounding instructions.
Check for model number 865240 on the monitor. Serial numbers listed include DE50887321, DE50887434, and others.
Ensure grounding instructions are followed to prevent energizing metal parts of the monitor.
Test if the monitor turns on and operates normally after following grounding instructions.
Model number 865240 with serial numbers DE50887321, DE50887434, DE50887128, DE50887025, DE50887196, DE50887429, DE50887125, DE50887043, DE50887303, DE50887420, DE50887106, DE50887164, DE50887322, DE50887607, DE50887061, DE50887179, DE50887425, DE50887427, DE50887142, DE50887446, DE50887152, DE50887064, DE50887445, DE50887137, DE50887063.
Ensure grounding instructions are followed to prevent energizing metal parts. Test if the monitor operates normally after following instructions.
The recall record does not specify a fix or remedy.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2696-2020 — Philips Philips Hello, I own a Philips that is covered by recall Z-2696-2020 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
