RaySearch Laboratories recalls RayCare software versions 2.2.2.30782, 2.2.3.53423, 3.0.1.43597, 3.1.0.60341, and 4.0.0.60621 for potential offline image review errors during use.
When performing offline image review in RayCare 2C, RayCare 3A and RayCare 3B an offline image review task will guide you to the image viewer with the treatment image related to the fraction and the planning image selected. When starting the task, an error message might be displayed stating: Review files not available.
RaySearch Laboratories is recalling specific versions of their RayCare software used in oncology care. The software may display an error message when performing offline image reviews, which could affect clinical workflows. This recall does not involve physical products but software versions that need updating.
When reviewing images offline in RayCare 2C, 3A, or 3B, the software may show an error message saying 'Review files not available.' This could disrupt clinical workflows but does not indicate a physical hazard.
Oncology care providers using RayCare software versions 2C SP2, 2C SP3, 3A SP1, 3B, and 4A with the listed software versions. Clinicians managing cancer treatment schedules are most at risk.
Check if you have RayCare software versions 2.2.2.30782, 2.2.3.53423, 3.0.1.43597, 3.1.0.60341, or 4.0.0.60621 installed on your system. The software is used for oncology care workflows and scheduling.
Install the latest software version from RaySearch Laboratories to resolve the error message issue.
No, this recall involves a potential error message during image reviews but does not pose a physical hazard.
RayCare versions 2.2.2.30782, 2.2.3.53423, 3.0.1.43597, 3.1.0.60341, and 4.0.0.60621.
Check your software version in the RayCare settings; the affected versions are listed in the recall notice.
We’ve drafted a message you can send RaySearch Laboratories to request your refund or repair — edit it as you like.
Subject: Recall Z-2899-2020 — RaySearch Laboratories RaySearch Laboratories Hello, I own a RaySearch Laboratories that is covered by recall Z-2899-2020 from RaySearch Laboratories. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
