Pentax recalls 9372HD Digital Capture systems with version 1.1.0+ where exam videos could be copied between patients during follow-up reviews. Affected units have specific computer serial numbers listed.
There is an intermittent software issue that could affect the systems, in which an exam video for one patient (Patient A) might be copied to another patient (Patient B). This does not occur at the time the user performs and initially reviews an exam; it is not evident until a follow-up review occurs.
Pentax is recalling certain 9372HD Digital Capture systems that have a software issue. This issue could cause exam videos for one patient to be copied to another patient during follow-up reviews, which may lead to privacy concerns.
The software issue causes exam videos for one patient to be copied to another patient during follow-up reviews. This does not happen during initial review but may occur later when reviewing the same exam again.
Healthcare providers using Pentax 9372HD Digital Capture systems with version 1.1.0 or higher are most at risk. The specific computer serial numbers listed in the recall affect these systems.
Check if your Pentax 9372HD Digital Capture system has version 1.1.0 or higher. Affected units have specific computer serial numbers listed in the recall.
Verify your system's software version is 1.1.0 or higher to determine if it's affected.
No, this is a privacy concern related to video copying between patients, not a safety hazard.
Check if your system has version 1.1.0 or higher and if your computer serial number is listed in the provided list.
You do not need to take action unless your system is affected, as the recall addresses a privacy issue, not a safety risk.
We’ve drafted a message you can send Pentax to request your refund or repair — edit it as you like.
Subject: Recall Z-0292-2021 — Pentax Pentax Hello, I own a Pentax that is covered by recall Z-0292-2021 from Pentax. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
