Kowa Optimed recalls specific retinal camera software versions that could delete patient information if multiple IDs are deleted simultaneously, causing treatment delays.
It has been determined that the software distributed with the retinal camera may delete patient information. Specifically, if multiple IDs are delated at the same time, their is a potential for all patient information to be deleted. This could result in delay of treatment.
Kowa recalls software version 10.0.4.0 for certain retinal cameras that may delete patient information if multiple IDs are deleted at once. This could delay treatment for patients using the cameras.
The software version 10.0.4.0 may delete patient information if multiple IDs are deleted simultaneously. This could lead to delays in patient treatment if the information is needed for ongoing care.
Patients using Kowa nonmyd WX retinal cameras with specific serial numbers may be affected. Healthcare providers using these cameras for eye exams are most at risk of treatment delays.
Check if your Kowa nonmyd WX retinal camera has serial numbers listed: 32168900007 through 32169000168. The affected software version is 10.0.4.0.
Verify your camera's software version by checking the device settings or documentation.
Software version 10.0.4.0 installed on Kowa nonmyd WX retinal cameras.
Deleting multiple patient IDs at once could cause patient information loss, potentially delaying treatment.
The recall does not specify a remedy, so no action is required beyond checking your software version.
We’ve drafted a message you can send Kowa to request your refund or repair — edit it as you like.
Subject: Recall Z-0636-2021 — Kowa Kowa Hello, I own a Kowa that is covered by recall Z-0636-2021 from Kowa. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
