Philips recalls Incisive CT Computed Tomography X-ray System Model 728143 due to risk of gantry tilting if actuators fail, potentially causing safety issues during use.
Actuators in the Incisive gantry could result in the gantry failure to self-lock if both of the 2 sides actuators fail. In some cases in systems with affected components, the gantry may tilt forward slowly, in a worst case, reaching to the tilt limit angle +31degrees
Philips is recalling its Incisive CT Computed Tomography X-ray System model 728143 because actuators in the gantry could fail to self-lock if both sides fail, leading to slow tilting that might reach a dangerous angle. This poses a risk of equipment malfunction during medical procedures.
The system's gantry could tilt forward slowly if both side actuators fail to self-lock, potentially reaching a tilt angle of up to +31 degrees. This could cause equipment malfunction during medical procedures if the tilt occurs while the system is in use.
Healthcare facilities using the Incisive CT Computed Tomography X-ray System model 728143 are most at risk, particularly those with the specific serial numbers listed in the recall notice.
Check for the model number 728143 on the device or the serial numbers listed in the recall notice (US: 500230, OUS: 500246, 500260, etc.).
Verify if your system has the model number 728143 and the listed serial numbers to confirm it is affected.
Yes, if your Incisive CT Computed Tomography X-ray System has model number 728143 and one of the listed serial numbers, it is affected.
Check the serial numbers against the list provided in the recall notice to confirm if your equipment is affected.
Contact Philips North America LLC directly for details about the recall and affected equipment.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1265-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-1265-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
