Mindray BeneVision Distributed Monitoring System (DMS) with specific software versions may freeze, causing patients to lose monitoring data. Affected units include models 115-051209-00 and 115-034414-00/115-034413-00 with software versions 03.04.00 through 04.04.01.
BeneVision DMS may intermittently freeze and require a manual reboot after which normal operation resumes. If a freeze occur, patients monitored on a telemetry transmitter will no longer communicate data to the BeneVision DMS
Mindray BeneVision Distributed Monitoring System (DMS) units with specific software versions may freeze, causing patients to lose monitoring data. This affects certain models and serial numbers listed in the recall.
The DMS may intermittently freeze and require manual reboot. During freezes, patients monitored on telemetry transmitters will no longer communicate data to the system, potentially causing temporary monitoring gaps.
Healthcare providers using Mindray BeneVision DMS monitoring systems with specific software versions and serial numbers listed in the recall are most at risk. Patients monitored via these systems could temporarily lose data during freezes.
Check for model numbers 115-051209-00 or 115-034414-00/115-034413-00 with software versions 03.04.00 through 04.04.01. Affected units have specific serial numbers listed in the recall.
Verify the software version on your device; affected units use software versions 03.04.00 through 04.04.01.
Update to a newer software version if available to prevent freezing issues.
Software versions 03.04.00 through 04.04.01 are affected.
Model numbers 115-051209-00 and 115-034414-00/115-034413-00 are affected.
No, the device can continue to be used after updating software to prevent freezing.
We’ve drafted a message you can send Mindray to request your refund or repair — edit it as you like.
Subject: Recall Z-1254-2021 — Mindray Mindray Hello, I own a Mindray that is covered by recall Z-1254-2021 from Mindray. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
