Change Healthcare recalls Enterprise Viewer software versions 2.0 and 2.1 due to image display issues. Affected users should check their software version and contact the manufacturer for updates.
A software defect was identified where the Image Styles defined by presentation states from CHRS are not displayed in CHEV.
Change Healthcare is recalling its Enterprise Viewer software versions 2.0 and 2.1 because a defect prevents medical images from displaying correctly. This could lead to incorrect medical information being used in healthcare settings.
The software defect causes images defined by presentation states from CHRS not to display properly in the Enterprise Viewer. This means medical images might not show correctly, potentially leading to misdiagnosis or incorrect treatment decisions.
Healthcare providers using the Enterprise Viewer software versions 2.0 or 2.1 with off-the-shelf hardware for medical imaging. Those handling medical images are most at risk of incorrect information being displayed.
Check if your software version is 2.0 or 2.1. The product is intended for use with off-the-shelf hardware for 2D and 3D medical imaging displays.
Determine if your Enterprise Viewer software is version 2.0 or 2.1.
The recall is due to a software defect that prevents medical images from displaying correctly, which could lead to incorrect medical information being used.
Check your software version. If it's 2.0 or 2.1, contact Change Healthcare for updates or other remedies.
The recall states a software defect causing image display issues, but no specific risk of injury is mentioned. The danger level is low_risk.
We’ve drafted a message you can send Change Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-1773-2021 — Change Healthcare Change Healthcare Hello, I own a Change Healthcare that is covered by recall Z-1773-2021 from Change Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
