Philips recalls Ingenia CX 3.0T MRI systems with faulty pressure relief valve that may release helium gas, causing injury. Affected units have specific model numbers and serial codes.
Pressure relief valve 42 psi installed in the magnet assembly instead of a 3.75 psi valve, may result in release of helium gas and cause injury
Philips is recalling Ingenia CX 3.0T MRI systems that have a pressure relief valve set to 42 psi instead of the required 3.75 psi. This could cause helium gas to be released, potentially leading to injury. The recall affects specific model numbers and serial codes.
The pressure relief valve in the magnet assembly is installed at 42 psi instead of the correct 3.75 psi. This higher pressure could cause helium gas to be released unexpectedly, potentially leading to injury.
Medical facilities using the Ingenia CX 3.0T MRI systems with model numbers 78127 or specific serial codes are affected. Patients and staff at these facilities are at risk if the system malfunctions.
Check for model number 78127 or serial numbers starting with 78189, 78272, 78294, 78295, 78332, 78335, 78340, 78345, 78249, or 78324, 78326.
Look for model number 78127 and serial numbers starting with 78189, 78272, 78294, 78295, 78332, 78335, 78340, 78345, 78249, or 78324, 78326.
The recalled model number is 78127 with specific serial numbers starting with 78189, 78272, 78294, 78295, 78332, 78335, 78340, 78345, 78249, or 78324, 78326.
The pressure relief valve in the magnet assembly is installed at 42 psi instead of the required 3.75 psi, which may cause helium gas to be released and lead to injury.
Check your model and serial numbers against the list provided. If you have a recalled unit, contact Philips for further instructions.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2345-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-2345-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
