AB SCIEX recalls Cliquid MD version 3.4 software for incorrect internal standard calculations, risking inaccurate test results in LC-MS/MS systems.
The values of the Internal Standard (IS) concentrations are incorrectly derived when the user builds a customized test, then set the IS column to hidden and left the column empty. This may lead to the user making incorrect conclusions using incorrect results.
AB SCIEX is recalling Cliquid MD version 3.4 software used with Analyst MD software on certain LC-MS/MS systems. This software error can cause incorrect internal standard calculations, leading to unreliable test results if users build customized tests and hide the internal standard column.
The software incorrectly calculates internal standard concentrations when users build custom tests and hide the internal standard column. This error can lead to inaccurate test results, potentially causing incorrect conclusions in scientific analysis.
Users of SCIEX Citrine and 4500MD series liquid chromatography-tandem mass spectrometry systems with Cliquid MD version 3.4 software. Researchers and lab technicians who perform custom tests using this software are most at risk.
Check if you have Cliquid MD version 3.4 software installed with Analyst MD software on SCIEX Citrine or 4500MD series LC-MS/MS systems. Model number 5088288 is associated with this software version.
Install the latest Cliquid MD software version to correct the internal standard calculation error.
The software incorrectly calculates internal standard concentrations when users build custom tests and hide the internal standard column, leading to inaccurate test results.
Model number 5088288 for Cliquid MD version 3.4 software used with Analyst MD software on SCIEX Citrine and 4500MD series LC-MS/MS systems.
No, the recall does not require immediate discontinuation; updating to the latest software version resolves the issue.
We’ve drafted a message you can send AB SCIEX to request your refund or repair — edit it as you like.
Subject: Recall Z-0175-2022 — AB SCIEX AB SCIEX Hello, I own a AB SCIEX that is covered by recall Z-0175-2022 from AB SCIEX. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
