Sonitrol connector kits for door locks may cause entrapment during emergencies if the pin connector fails. Owners must have free pin connectors replaced by a dealer.
The pin connector can fail and prevent a door from being unlocked from the inside, posing an entrapment hazard to consumers. This failure can lead to the inability to vacate a location in an emergency.
Sonitrol's connector kits for electronic door locks are recalled because a faulty pin connector can prevent unlocking from the inside, risking entrapment in an emergency. This could trap users if they need to exit quickly during a fire or other crisis.
The pin connector can fail and prevent unlocking from the inside, which could trap someone inside a building during an emergency. This risk is highest when someone needs to exit quickly, such as during a fire or medical crisis.
Homeowners with Sonitrol ACCESS4-S or ACCESS4-SULC door lock systems using the recalled connector kits are most at risk. Anyone who has installed these kits recently may need to check their locks.
Check for connector kits with "EB560" printed on the end. The kits were sold with Sonitrol ACCESS4-S and ACCESS4-SULC four-door access control modules. They have two-pin, eight-pin, or 17-pin models.
Owners should contact Stanley Convergent Security Solutions or a Sonitrol franchised dealer to schedule a free pin connector replacement.
Owners of the kits should contact Stanley Convergent Security Solutions or their Sonitrol franchised dealer to schedule an appointment to have the pin connectors replaced free of charge.
The pin connector can fail and prevent unlocking from the inside, posing an entrapment hazard during emergencies.
Check for connector kits with "EB560" printed on the end, which were sold with Sonitrol ACCESS4-S and ACCESS4-SULC four-door access control modules.
Contact Stanley Convergent Security Solutions or a Sonitrol franchised dealer to schedule a free pin connector replacement.
We’ve drafted a message you can send Sonitrol to request your refund or repair — edit it as you like.
Subject: Recall 403 — Sonitrol Connector kits used with electronic door lock control modules Hello, I own a Connector kits used with electronic door lock control modules that is covered by recall 403 from Sonitrol. The official recall notice states: Owners of the kits should contact Stanley Convergent Security Solutions or their Sonitrol franchised dealer to schedule an appointment to have the pin connectors replaced free of charge. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
