Recall of BD Pyxis MedBank Cabinets with Matrix Drawers using software v2.1.2.9. Update causes cabinet to stop functioning, delaying medication access in healthcare facilities.
The automated dispensing cabinet software update included a .dll file that is not compatible with MedBank Cabinet stations with MedCart Matrix drawers. The cabinet system will stop functioning (Matrix drawers will stop opening in the MedBank Application) leading to delay in access to medications or supplies needed in residential or procedural care facilities.
BD Pyxis MedBank Cabinets with Matrix Drawers using software version v2.1.2.9 have a software update that causes the cabinet to stop working. This means medications may not be accessible when needed in healthcare settings.
The software update includes a .dll file that is incompatible with cabinets using MedCart Matrix drawers. This causes the cabinet system to stop functioning, preventing Matrix drawers from opening in the MedBank Application. As a result, medications may not be accessible during critical care procedures.
Healthcare facilities using BD Pyxis MedBank Cabinets with Matrix Drawers that have software version v2.1.2.9 are affected. Staff responsible for medication access are most at risk.
Check if your cabinet has software version v2.1.2.9. Affected units include Legacy MedBank Cabinets with Matrix Drawers operating with Windows 7, such as those with CUBEX MedFlex systems.
Verify your cabinet's software version by checking the system settings or documentation.
Reach out to CareFusion 303, Inc. for guidance on resolving the issue.
The update includes a .dll file incompatible with MedCart Matrix drawers, causing the cabinet to stop functioning and preventing Matrix drawers from opening in the MedBank Application.
Check if your cabinet has software version v2.1.2.9 and operates with Windows 7, such as Legacy MedBank Cabinets with Matrix Drawers using CUBEX MedFlex systems.
Contact CareFusion 303, Inc. for guidance on resolving the issue. The recall does not include a specific remedy.
We’ve drafted a message you can send BD Pyxis to request your refund or repair — edit it as you like.
Subject: Recall Z-1785-2022 — BD Pyxis BD Pyxis Hello, I own a BD Pyxis that is covered by recall Z-1785-2022 from BD Pyxis. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
