Baxter Healthcare recalls NaviCare Nurse Call software versions 3.9.100-3.9.300 due to calls canceling after answering on wireless phones. Affected units may need software update.
An issue has been identified with Phillips (Emergin) and Longleaf non relay (Connexall, Vocera, Cerner) wireless integrations used with NaviCare/Voalte Nurse Call, software versions 3.9.100 through 3.9.300. Calls placed from a push button call device, such as a push button switch, call cord, or from the push buttons on a room audio station, will be canceled on the nurse call system when the call is answered at the wireless phone, regardless of the call priority.
Baxter Healthcare is recalling specific software versions for NaviCare Nurse Call systems. Calls placed from push buttons or corded devices cancel when answered on wireless phones, which could cause missed communications in healthcare settings.
When a call is answered on a wireless phone, the nurse call system cancels the call regardless of priority. This could lead to missed critical communications if a healthcare worker needs to respond to an emergency.
Healthcare facilities using NaviCare Nurse Call systems with software versions 3.9.100 through 3.9.300 are affected. Staff using these systems may experience communication issues during emergencies.
Check if your NaviCare Nurse Call system has software versions 3.9.100, 3.9.101, 3.9.102, 3.9.200, 3.9.201, or 3.9.300. The product is sold by Baxter Healthcare Corporation.
Identify your NaviCare Nurse Call software version to see if it's affected (3.9.100 through 3.9.300).
Contact Baxter Healthcare for a software update to fix the issue.
The software version determines if calls cancel after being answered on wireless phones. Versions 3.9.100 through 3.9.300 have this issue.
No, the recall does not require stopping use. Healthcare facilities can update the software to fix the problem.
Contact Baxter Healthcare directly for the software update to resolve the issue.
We’ve drafted a message you can send Baxter Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-1306-2022 — Baxter Healthcare Baxter Healthcare Hello, I own a Baxter Healthcare that is covered by recall Z-1306-2022 from Baxter Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
