Lower riskMedical device recall · FDA · Published September 6, 2022
Philips MR Patient Care Portal 5000 Desktop Unit May Fail to Produce Audio
Philips recalls MR Patient Care Portal 5000 desktop units with specific serial numbers due to intermittent audio failure that persists after power cycling.
Device may intermittently fail to produce audio. Turning the unit off and on does not resolve the issue; disconnecting and reconnecting to AC power does not reliably resolve the issue.
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Contact the company
📍Recalling firmPhilips North America Llc222 Jacobs St · Cambridge, MA 02141-2289
✎ GovInfoNow plain-language explainer
Philips is recalling certain MR Patient Care Portal 5000 desktop units because they may intermittently fail to produce audio. This issue persists even after turning the unit off and on or reconnecting it to power. The problem affects specific serial numbers listed in the recall. Read more at govinfonow.com/recall/60089-philips-mr-patient-care-portal-5000-desktop-unit-may-fail.
“Philips MR Patient Care Portal 5000 Desktop Unit May Fail to Produce Audio.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/60089-philips-mr-patient-care-portal-5000-desktop-unit-may-fail. Based on FDA recall #Z-0004-2023 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0004-2023%22&limit=1).
Philips North America Llc recalled MR Patient Care Portal 5000 (Desktop Unit) Model Number 453564792561 due to an audio failure hazard, according to the FDA on 2022-09-06. The device may intermittently fail to produce audio, and power cycling does not resolve the issue.
How to tell if you have it
Brand: Philips
Product: MR Patient Care Portal 5000 (Desktop Unit)
Model Number: 453564792561
Component of product number 866162
UDI-DI: 00884838091948
Impacted serial numbers: US04100115 through US04100828 (specifically listed in record)
Sold in United States, Puerto Rico, Guam and ROW
The hazard
The device may intermittently fail to produce audio. Turning the unit off and on does not resolve the issue; disconnecting and reconnecting to AC power does not reliably resolve the issue.
Context
GovInfoNow's records show Philips North America Llc has 129 other recalls on record since 2017-07-12. Other recent recalls of similar products include Achieva 1.5T systems (2026-08-21), Spectral CT 7500 Scanner (2026-08-18) and IQon Spectral CT Software (2026-08-07). Additional recent recalls include Patient Information Center iX Software (2026-07-31), PIC iX Essentials Software (2026-07-31) and Plum Duo Infusion System (2025-12-15).
How to tell if you have this one
Check if your unit has the model number 453564792561 and serial numbers starting with US04100115 through US04100407 (and other listed numbers). This is a component of product number 866162.
Brand
Philips
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Check Serial Numbers
Verify your unit's serial number against the list of affected numbers provided in the recall notice.
Where it went and when
Where it was distributed
Distributed in 25 states, and outside the U.S.
Listed by the agency
Not listed
FDA distribution: “Domestic distribution to AL AZ CA CO FL GA ID IL IN LA MA MI MN NC NE NJ OH PA SC TN TX UT VT WA WY. Foreign distribution to Australia Austria Belgium Czech Republic Denmark Estonia Finland France Germany Ireland Italy Malta Netherlands…” States read from FDA’s own wording; “not listed” means the notice does not name it.
States: Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Louisiana, Massachusetts, Michigan, Minnesota, Nebraska, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Washington, Wyoming.
Recall timeline
FDA published this recall 36 days after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-0004-2023 (September 6, 2022) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0004-2023 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.