Philips recalls MR Patient Care Portal 5000 desktop units with specific serial numbers due to intermittent audio failure that persists after power cycling.
Device may intermittently fail to produce audio. Turning the unit off and on does not resolve the issue; disconnecting and reconnecting to AC power does not reliably resolve the issue.
Philips is recalling certain MR Patient Care Portal 5000 desktop units because they may intermittently fail to produce audio. This issue persists even after turning the unit off and on or reconnecting it to power. The problem affects specific serial numbers listed in the recall.
The device may intermittently fail to produce audio, and this problem continues even after restarting the unit or reconnecting it to AC power. This means the audio may not work reliably during use, but it does not cause physical harm or injury.
Healthcare providers using the Philips MR Patient Care Portal 5000 desktop unit with specific serial numbers listed in the recall are most at risk. The issue does not pose a safety hazard but affects audio functionality.
Check if your unit has the model number 453564792561 and serial numbers starting with US04100115 through US04100407 (and other listed numbers). This is a component of product number 866162.
Verify your unit's serial number against the list of affected numbers provided in the recall notice.
No, the recall states the device may fail to produce audio but does not mention any injury risk.
Check if your unit has the model number 453564792561 and serial numbers listed in the recall (starting with US04100115 through US04100407 and others).
The recall does not provide a remedy; the issue persists even after restarting the unit or reconnecting to power.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0004-2023 — Philips Philips Hello, I own a Philips that is covered by recall Z-0004-2023 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
