What was recalled
The U.S. Consumer Product Safety Commission (CPSC) has issued a recall for specific batches of XO Poppy Power Trip Magnetic Wireless Power Banks manufactured by Truststone Group. This action is being taken because these portable chargers contain lithium-ion batteries that have been found to overheat and potentially ignite, creating serious fire and burn risks for users. If you own one of these power banks, it is important to identify exactly which version was affected and understand the scope of this recall to ensure your safety.
The recall targets the XO Poppy Power Trip Magnetic Wireless Power Banks, specifically those with the model number PYPBK5M. These devices are designed to charge smartphones and other compatible electronics wirelessly via magnetic attachment, offering a convenient way to keep devices powered on the go. However, the specific defect lies within the internal battery component, which can become unstable under certain conditions. Truststone Group is aware of this issue and has initiated this recall to remove the hazardous products from consumer hands.
The affected power banks come in three distinct aesthetic variations, all sharing the same underlying model number but differing in color and printed design. The first version is a solid cream-colored unit, identified by the code PY-PBK5M-CR2. The second variation features a cream background adorned with a pink bow print, designated as PY-PBK5M-BW8. The third option is a black power bank decorated with a teddy bear print, known by the code PY-PBK5M-TB2. While these designs may look different on the surface, they all contain the same potentially hazardous battery component.
These recalled items were sold exclusively through TJX Companies retail stores and their affiliated Marshalls locations. They were not distributed through other online marketplaces or independent electronics retailers, which helps narrow down the source if you are unsure where your device came from. The recall was officially announced on September 3, 2026, marking the date when consumers were urged to take immediate action. If you purchased a power bank with any of the three described designs from TJX or Marshalls prior to this date, you need to verify whether it falls under this recall.
To confirm if your device is part of this recall, check the bottom of the original packaging for the specific model numbers listed above. The model number is printed directly above the barcode on the box. If you no longer have the packaging, look at the bottom of the power bank itself, though the recall notice emphasizes using the packaging identifiers for precise matching. Since no incidents have been reported to date, this is a proactive measure by Truststone Group and the CPSC to prevent potential harm before it occurs.
The hazard, explained
When you pick up a portable battery pack like the recalled XO Poppy Power Trip Magnetic Wireless Power Bank, you are holding a container for highly energetic chemistry. These devices rely on lithium-ion cells to store electricity so you can charge your phone on the go. While this technology is generally safe and reliable when manufactured to strict standards, it operates on the edge of thermal stability. The core issue with the Truststone Group recall is that the specific lithium-ion batteries installed in these units have a defect that allows them to overheat. In normal operation, these batteries generate a small amount of heat, which is managed by internal safety circuits and the device’s casing. However, when the battery fails internally or experiences an electrical short, that management system can be overwhelmed.
This failure triggers what experts call thermal runaway. It is a self-perpetuating chain reaction where the battery’s temperature rises rapidly and uncontrollably. As the heat builds, the chemical components inside the cell begin to break down, releasing gases and more energy. This process happens quickly, often without warning signs like swelling or unusual warmth that might give you time to react. The result is that the device can ignite, turning a harmless-looking power bank into a source of open flame. Because these units are designed to be compact and portable, they are often kept in close proximity to your body—inside a jacket pocket, a purse, or on a nightstand—making the potential for injury significant.
The primary harm from this hazard is severe burns. If the device ignites while you are holding it or using it to charge another gadget, the heat can cause immediate and serious thermal injuries to your skin. There is also the risk of secondary damage if the fire spreads to nearby flammable materials, such as upholstery or bedding. While the CPSC report currently lists no reported incidents for this specific batch, the physics of lithium-ion battery failures means that the potential for harm exists whenever the defect is present. The magnetic feature of this particular model does not mitigate the electrical risk; in fact, if the internal components shift or short due to the heat, the magnetic alignment could potentially trap the device against a surface, prolonging exposure to heat. Understanding that this is a chemical failure, not just an electronic glitch, highlights why stopping use immediately is the only safe course of action.
It is also important to recognize that these hazards are not always visible from the outside. A battery can be on the verge of ignition while still looking and feeling normal until the moment it fails. This unpredictability is why relying on visual inspection alone is insufficient for safety. The defect lies within the sealed cell, beyond the reach of casual observation. Therefore, trusting the recall notice over your own assessment of the device’s condition is crucial. By acknowledging that the risk is internal and chemical, you can better appreciate the seriousness of the remedy offered—a full refund—and the necessity of removing the item from your home entirely.
Who is most at risk
The recall notice from the Consumer Product Safety Commission identifies a specific group of consumers as being directly affected by this hazard: anyone who purchased the Truststone Group XO Poppy Power Trip Magnetic Wireless Power Banks exclusively at TJX and Marshalls stores. Because these items were sold through a limited retail channel, the risk is geographically and commercially contained to those who bought them during the sales period leading up to the September 3, 2026 recall date. If you did not buy one of these specific power banks from either of those two retailers, you are likely not part of this immediate safety concern. However, for those who do own the device, the risk is not distributed equally among all users. While any user faces the potential for a fire or burn incident due to the lithium-ion battery defect, certain demographics may face heightened vulnerability depending on how and where they use the device.
Lithium-ion batteries, when they fail, can release significant heat and potentially ignite flammable materials nearby. This makes the location of use critical to understanding who is most at risk. Individuals who frequently charge their devices while the power bank is inside a bag, under a pillow, or on soft furnishings like couches or beds are at greater risk than those who keep the device on hard, non-combustible surfaces. The inability to quickly detect overheating in these confined spaces can allow temperatures to rise rapidly before a user notices a warning sign, such as unusual warmth or swelling.
Certain groups may be particularly vulnerable to the consequences of such an incident. Young children who might carry the power bank in their backpacks or pockets are at risk not only from potential burns but also from the danger of the device igniting nearby flammable materials like clothing or school supplies. Similarly, elderly individuals or those with limited mobility may face greater challenges in escaping a fire scenario quickly if the battery ignites unexpectedly. Additionally, people who rely on these power banks for essential medical devices or communication tools during emergencies could face compounded risks if the device fails catastrophically at a critical moment.
It is important to note that no incidents have been reported yet, which suggests that while the potential for harm exists, it may not be manifesting frequently. Nevertheless, the unpredictable nature of lithium-ion battery failures means that any user, regardless of age or location, should treat this recall with serious attention. The risk is highest for those who continue to use the device in close proximity to people or flammable objects, making immediate cessation of use the most effective way to protect yourself and others.
How to tell if you have the recalled item
Before you take any action, it is essential to confirm exactly which product is involved in this recall. The Consumer Product Safety Commission (CPSC) has identified a specific set of magnetic wireless power banks manufactured by Truststone Group under the "XO Poppy Power Trip" brand line. Because these items are sold exclusively at TJX and Marshalls stores, you do not need to worry about products purchased from other retailers being part of this safety alert. However, because the packaging can be similar across different batches or color variations, precise identification is key to ensuring your safety.
The primary identifier for this recall is the model number PYPBK5M. This specific code applies to all units in the recall, regardless of their visual appearance. To find this number, you must look at the original packaging. Specifically, check the bottom of the box where the model number is printed directly above the barcode. If you have already discarded the box, you may be able to find a label on the device itself, though the CPSC guidance emphasizes the packaging as the primary verification point.
The recalled power banks come in three distinct color and design variations. You should check your device against the following specific descriptions to see if it matches one of the affected models:
- Cream colored (PY-PBK5M-CR2): A solid cream-colored finish.
- Cream with pink bow print (PY-PBK5M-BW8): A cream base featuring a decorative pink bow pattern.
- Black with teddy bear print (PY-PBK5M-TB2): A black base featuring a teddy bear design.
It is important to note that these devices are magnetic wireless power banks. If your device does not match the model number PYPBK5M or does not correspond to one of the three specific designs listed above, it is likely not part of this recall. However, if you have any doubt about the model number or the design, it is safer to assume the product might be affected and contact Truststone Group for verification. Do not rely solely on color, as packaging colors can sometimes vary slightly due to printing processes. The model code printed above the barcode on the bottom of the original box is your most reliable guide.
If you purchased these items at TJX or Marshalls, check your receipt or order confirmation if available, as it may help verify the purchase date and location, which can be useful when contacting customer support. If you no longer have the packaging and are unsure of the model, do not attempt to guess. Instead, proceed to the remedy section below, where you can contact Truststone Group directly with any details you have, such as photos of the device or partial serial numbers, to confirm whether your specific unit is included in this safety alert.
What to do — step by step
If you own one of the recalled XO Poppy Power Trip Magnetic Wireless Power Banks, your immediate safety is the absolute priority. The CPSC has identified a serious risk where the lithium-ion battery can overheat and ignite, creating both fire and burn hazards. Therefore, the very first and most critical step is to stop using the device immediately. Do not charge it, do not plug it into any wall outlet or computer, and do not attempt to use it to power your phone or other electronics. Even if the device appears to be working normally right now, the internal fault remains present. Continuing to use or charge the unit significantly increases the likelihood of the battery reaching dangerous temperatures. Treat this product as you would a potential fire hazard in your home: remove it from active service right away. Once you have safely set the device aside in a non-flammable area away from flammable materials, you need to initiate the remedy process. The manufacturer, Truststone Group, has arranged for a full refund for all affected units. However, they do not offer traditional cash refunds or require you to ship the dangerous battery back to them through standard mail carriers, which could pose risks during transit. Instead, their remedy is issued in the form of a virtual gift card. This specific type of compensation can be used at any establishment that accepts Mastercard, offering you flexibility in how you replace your lost purchase. To obtain this refund, you must contact Truststone Group directly through one of their designated channels. You can call their toll-free number at 833-820-0888, available from 8:30 a.m. to 6 p.m. ET, Monday through Friday. Alternatively, you may email them at xopowerbank@realtimeresults.net or visit their dedicated recall page at https://www.recallrtr.com/xopowerbank and click on “Important Recall Information” to proceed with the claim. As you prepare to contact them, gather your original packaging if you still have it. The recall applies specifically to models with the model number PYPBK5M. You can verify this by looking at the bottom of the original box, directly above the barcode. While incidents have not been reported yet, knowing exactly which variant you own—whether it is the cream colored (PY-PBK5M-CR2), the cream with pink bow print (PY-PBK5M-BW8), or the black with teddy bear print (PY-PBK5M-TB2)—will help customer service process your refund faster. Keep in mind that because these items were sold exclusively at TJX and Marshalls stores, you may have already discarded the box. If you no longer have the packaging, do not worry; the company has established specific digital pathways to assist you without requiring physical proof of purchase for the most part, provided you can identify the model number from the device itself if printed there, or describe your purchase context clearly when you reach out.Your refund, repair, or replacement options
If you have determined that you possess one of the recalled XO Poppy Power Trip Magnetic Wireless Power Banks, your primary and only remedy provided by the manufacturer is a full refund. It is important to understand right away that there are no repair kits available, nor is there an option to receive a replacement unit directly from Truststone Group for this specific model. The company has issued a clear directive for consumers to stop using the devices immediately due to the serious fire and burn hazards associated with the internal lithium-ion batteries. Because the defect involves the fundamental safety component of the battery itself, attempting to fix the device is neither possible nor safe. Instead, the manufacturer has structured the resolution around returning your money so you can purchase a different, safer product if needed.
The refund process is designed to be straightforward, though it utilizes a specific method of payment that may differ from what you are accustomed to seeing in traditional retail returns. Truststone Group will provide a full refund in the form of a virtual gift card. This is not a cash back to your original credit card statement, but rather a digital voucher. You should know that these virtual gift cards are issued as Mastercard-branded cards. This detail is significant because it offers you flexibility; unlike store-specific credit memos that might only work at Marshalls or TJX, a Mastercard virtual gift card can be used at any establishment that accepts Mastercard. This means you can use the funds for groceries, gas, online shopping, or other everyday expenses, giving you true freedom in how you utilize your refund.
To initiate this process, you must contact Truststone Group directly through one of their designated channels. The most immediate way to reach them is by calling their toll-free number at 833-820-0888. Please note that these lines are open from 8:30 a.m. to 6 p.m. Eastern Time, Monday through Friday. If you prefer written correspondence or need more time to gather your information, you can also send an email to xopowerbank@realtimeresults.net. For those who find it easier to navigate instructions online, the company has set up a dedicated recall page at https://www.recallrtr.com/xopowerbank. On this website, you should look for and click on “Important Recall Information” to access the specific forms or steps required to claim your virtual gift card.
When you reach out to the company, have your product ready. While the recall notice does not explicitly state that you must return the physical device before receiving the refund, it is wise to keep the original packaging handy, as the model numbers are printed on the bottom of the box above the barcode. Having this information readily available will help customer service representatives verify your eligibility quickly. Since no incidents have been reported yet, the focus of their support team is purely on facilitating the return of funds. Do not attempt to dispose of the power bank in your regular trash bin before speaking with them, as lithium batteries can be hazardous if damaged or crushed. Follow any additional disposal instructions provided by the customer service representative during your call or email exchange to ensure you handle the recalled item safely.
What can happen if you ignore it
It is completely understandable why you might hesitate to stop using a device that has become part of your daily routine. We all have that one charger or power bank we rely on because it fits perfectly in our bag, charges quickly, and just works. When a recall notice arrives, the immediate reaction is often frustration rather than fear. You might think, "It hasn’t happened to me yet," or "I’ll just be careful with it." However, ignoring this specific recall for the Truststone Group XO Poppy Power Trip Magnetic Wireless Power Banks is not a matter of luck; it is a gamble with your personal safety that you do not need to take. The core issue here is not a minor malfunction that might cause an inconvenience, but a fundamental failure in the lithium-ion battery system that can lead to catastrophic results.
When you continue to use these recalled units, you are allowing a known defect to persist without intervention. The hazard described by the CPSC is that the internal lithium-ion batteries can overheat and ignite. This is not a vague possibility; it is an active chemical reaction that can occur unpredictably. Lithium-ion batteries rely on precise separation between their positive and negative components. When a defect allows these layers to fail, or when the battery management system fails to regulate the charge correctly, the internal temperature can spike rapidly. This phenomenon, often called thermal runaway, generates intense heat in a very short period. If you are holding the power bank while it begins to overheat, the immediate consequence is a severe burn injury. These burns can be deep and painful, requiring medical attention and potentially leading to long-term scarring or tissue damage.
Beyond the risk of personal injury, there is the significant danger of property damage and fire. An ignited lithium-ion battery does not just smolder; it can erupt into flames with enough intensity to start a house fire or damage your belongings. If this power bank is left charging overnight on a nightstand, tucked under a pillow, or placed on a wooden desk while you are asleep or away from home, the consequences can be devastating. The heat generated by the igniting battery can easily ignite nearby fabrics, paper, or wood. In the worst-case scenario, this could lead to the loss of your home, your personal documents, and other irreplaceable items. The stress and financial burden of dealing with a fire caused by a defective consumer product are immense burdens that a simple refund process was designed to help you avoid.
While the recall facts state that no incidents have been reported at this time, the absence of reported injuries does not mean the risk is zero. It simply means that, so far, luck has been on the side of consumers who have used these defective units. However, battery failures are often sudden and without warning. There is rarely a gradual decline in performance that signals "stop using me now." One moment the device works fine, and the next, it becomes a source of extreme heat or fire. By ignoring this recall, you are essentially waiting for that moment to arrive on your terms rather than taking control of the situation by exchanging the dangerous item for a safe one. The remedy offered—a full refund via virtual gift card—is a straightforward way to remove this threat from your life entirely. Choosing not to act leaves you exposed to a hazard that is both preventable and potentially life-altering.
Staying safe: broader tips
While this specific recall addresses a defect in a particular batch of magnetic wireless power banks, the underlying safety principles apply to all portable lithium-ion battery devices. These compact energy sources are incredibly convenient, but they require a shift in how we treat them compared to older, non-rechargeable batteries. The primary danger with lithium-ion technology is thermal runaway—a situation where internal short circuits cause heat to build up faster than it can dissipate, potentially leading to fire or explosion. To minimize this risk in your daily life, you must prioritize proper charging habits and environmental conditions.
First, never leave a portable power bank charging unattended for extended periods, especially overnight or while you are away from home. Modern devices have safety circuits, but they are not foolproof. If a fault occurs during the final stages of charging, it is critical to be present to disconnect the device if you notice unusual heat, swelling, or odor. Additionally, always use the charger and cable that came with the device or ensure replacements meet the manufacturer’s specifications for voltage and amperage. Using cheap, uncertified third-party chargers can bypass safety protocols and deliver unstable power that damages the battery cells.
Environment plays a equally crucial role in battery longevity and safety. Lithium-ion batteries are sensitive to extreme temperatures. Never charge your power bank on soft surfaces like beds, couches, or carpets, as these materials trap heat. Instead, place it on a hard, non-flammable surface such as a stone countertop, tile floor, or metal tray. Avoid leaving your devices in hot cars or in direct sunlight, as high ambient temperatures degrade battery chemistry and increase the likelihood of failure. If your power bank ever feels excessively warm to the touch during use or charging, stop using it immediately and allow it to cool down in a safe area before attempting to recharge.
Finally, make recall monitoring a regular part of your home safety routine. Product defects can occur in any manufacturing batch, regardless of brand reputation. Sign up for email alerts from the U.S. Consumer Product Safety Commission (CPSC) at SaferProducts.gov so you receive immediate notifications about major recalls affecting items you own. Regularly check the "Recalls" section of retailer websites where you shop, and inspect your devices periodically for signs of wear, such as cracked casings or bulging batteries. Treating these small electronic components with respect and vigilance is the most effective way to ensure they serve you safely for years to come.