Philips recalls limited DreamStation Auto BiPAP and CPAP units with model numbers UCDSX500S11, UDSX500S11, etc. for potential cloud communication issues that could cause incorrect prescription settings or inability to download settings. Affected units may need verification.
A limited number of remediated Philips DreamStation units may experience communication issues when connecting to the cloud-based care management application. Should this be the case, this may affect the ability to download prescription settings to the device or the device may have incorrect prescription settings for the patient.
Philips is recalling certain DreamStation Auto BiPAP and CPAP machines that may have communication problems with their cloud-based care management app. This could lead to incorrect prescription settings or the device not being able to download settings. Users should check if their device is affected.
The device may experience communication issues with the cloud-based care management application, which could result in incorrect prescription settings being applied or the device not being able to download prescription settings from the cloud. This is a communication issue, not a physical hazard.
People who own or use Philips DreamStation Auto BiPAP or CPAP machines with the listed model numbers and serial numbers are most at risk. This recall affects a limited number of units.
Check if your device has model numbers UCDSX500S11, UDSX500S11, UDSX500S11F, UDSX700S11, or UDSX700S11F. Also, verify your serial number is in the list provided in the recall notice.
Identify your DreamStation device model number to see if it matches the recalled models listed in the recall notice.
Check if your device's serial number is in the list of affected serial numbers provided in the recall notice.
Philips is recalling these units because a limited number of remediated DreamStation units may experience communication issues with the cloud-based care management application, which could affect the ability to download prescription settings or cause incorrect settings.
No action is needed if your device model or serial number is not listed in the recall notice.
Check your device model number against the listed models (UCDSX500S11, UDSX500S11, etc.) and verify your serial number is in the provided list of affected serial numbers.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1322-2023 — Philips Philips Hello, I own a Philips that is covered by recall Z-1322-2023 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
