Philips recalls Incisive CT-Computed Tomography X-Ray System Model 728143 due to a metal mounting box that may detach and cause injury or system shutdown. Affected units have specific serial numbers listed in the recall.
Metal mounting box on the rotating scanner on rotor (heat exchanger box) located within the Incisive CT system may become expelled and make contact with other components and cause injury to user or if detached a loud noise will be emitted and the system will shut down
Philips is recalling its Incisive CT-Computed Tomography X-Ray System Model 728143 because a metal mounting box on the rotating scanner could detach and cause injury to users. This issue may also trigger a loud noise and system shutdown if the box becomes loose.
The metal mounting box on the rotating scanner (heat exchanger box) can become expelled and make contact with other components, potentially causing injury to users. If the box detaches, the system will emit a loud noise and shut down.
Healthcare facilities using the Incisive CT-Computed Tomography X-Ray System Model 728143 are most at risk. The specific serial numbers listed in the recall indicate which units are affected.
Check if your system has the model number 728143 and the specific serial numbers listed in the recall. The serial numbers are provided in the UDI-DI and system serial number fields.
If the system makes a loud noise and shuts down, stop using it immediately.
The model number is 728143.
Stop using it immediately if the system makes a loud noise and shuts down.
Check if your system has the model number 728143 and the specific serial numbers listed in the recall.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2258-2023 — Philips Philips Hello, I own a Philips that is covered by recall Z-2258-2023 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
