580 of 2,900 Contour next GEN meters (lot DM01T033P) display glucose in mmol/L instead of mg/dL. If users don't notice, readings may be too low, risking high blood sugar and medical issues.
Ascensia Diabetes Care has determined through customer complaints that 580 of 2900 meters from lot number DM01T033P are reconfigured from mg/dL to mmol/L. Among them, 579 meters distributed in the United States were packaged into the meter kit and had incorrect factory-set unit of measure where the meters display glucose results in mmol/L rather than mg/dL. The standard unit of measurement for the United States is mg/dL. If a consumer does not notice the incorrect unit of measurement, it is possible that the meters glucose measurement will be read as a lower blood glucose measurement than expected, and this may result in the patients glucose level remaining high, which can potentially lead to an injury requiring immediate medical intervention.
Ascensia Diabetes Care is recalling 580 of 2,900 Contour next GEN blood glucose meters that were reconfigured to display results in mmol/L instead of the standard mg/dL. If users don't notice this error, their blood glucose readings could be too low, potentially leading to dangerously high blood sugar levels that require medical attention.
The meters were reconfigured to show glucose results in mmol/L instead of the standard mg/dL used in the U.S. If a user doesn't notice this error, their blood glucose readings will appear lower than actual, which could cause them to believe their blood sugar is safe when it's actually higher than it should be. This risk of misreading could lead to serious health issues requiring medical intervention.
People using the Contour next GEN blood glucose meters with lot number DM01T033P in the United States are affected. Those with diabetes who rely on these meters for accurate blood glucose monitoring are at risk of misreading their blood sugar levels.
Check if your Contour next GEN meter has lot number DM01T033P. The meters affected are part of a kit that includes the meter and test strips. If your meter shows glucose results in mmol/L instead of mg/dL, it is affected.
Look for the unit of measurement on your meter's display. If it shows mmol/L instead of mg/dL, it is affected.
If your meter is affected, contact Ascensia Diabetes Care for instructions on how to correct the issue.
The meters were reconfigured to display glucose results in mmol/L instead of the standard mg/dL used in the U.S. This could lead to misreading blood glucose levels.
580 of 2,900 Contour next GEN meters with lot number DM01T033P are affected.
Check if your meter displays mmol/L instead of mg/dL. If so, contact Ascensia Diabetes Care for instructions on how to correct the issue.
We’ve drafted a message you can send Ascensia Diabetes Care to request your refund or repair — edit it as you like.
Subject: Recall Z-2211-2023 — Ascensia Diabetes Care Ascensia Diabetes Care Hello, I own a Ascensia Diabetes Care that is covered by recall Z-2211-2023 from Ascensia Diabetes Care. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
