Steelcase recalls Cachet Swivel Chairs (model 487, 2002-2009) due to risk of seat support cracking and causing falls. Consumers should inspect for cracks and contact Steelcase for replacement.
The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.
Steelcase is recalling all Cachet Swivel Chairs with model number 487 made between May 2002 and October 2009 because the front seat support can crack and fail, potentially causing falls. This affects consumers who bought these chairs online or from retail stores during that time period.
The front seat support part of the chair can crack and fail under normal use, which may cause the chair to tip over and lead to a fall. This hazard is particularly concerning because the seat support is critical for stability during sitting.
Individuals who purchased Steelcase Cachet Swivel Chairs with model number 487 between May 2002 and October 2009 are affected. People using these chairs at home or in offices are most at risk if the seat support cracks.
Check for a label on the underside of the chair's base that shows model number 487 and a manufacture date between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design with some including back and seat cushions.
Check the front seat support for cracks using the instructions at http://recall.steelcase.com
Immediately stop using the chair if cracks are identified in the front seat support
Contact Steelcase to arrange replacement of the chair or support parts
Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.
Yes, even if no cracks are found, consumers should contact Steelcase to arrange for replacement and periodically check for cracks until the chair supports are replaced.
The model number is 487.
These chairs were manufactured between May 2002 and October 15, 2009.
Look for a label on the underside of the chair's base showing model number 487 and a manufacture date between May 2002 and October 15, 2009.
We’ve drafted a message you can send Steelcase to request your refund or repair — edit it as you like.
Subject: Recall 576 — Steelcase Cachet Swivel Chairs Hello, I own a Cachet Swivel Chairs that is covered by recall 576 from Steelcase. The official recall notice states: Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
