NeuroSync recalls EYE-SYNC headsets with Pico Neo 2 that may become inoperable due to discontinued support for the Pico 2 platform. Affected units were sold from 2021-2023.
Eye syncing issues causing the device to be inoperable. Unable to be repaired due to discontinuation of support for the Pico 2 platform, which was no longer in production or serviceable as of August 31, 2023.
NeuroSync is recalling EYE-SYNC headsets that use Pico Neo 2 technology because the software can no longer be updated. This makes the devices inoperable since the manufacturer stopped supporting the platform in August 2023.
The Pico Neo 2 platform was discontinued in August 2023, meaning software updates and repairs are no longer possible. This causes the EYE-SYNC headsets to become inoperable over time as the system can no longer be maintained.
Users of NeuroSync EYE-SYNC headsets with Pico Neo 2 technology are affected. Those who use the devices for medical eye movement analysis may be at higher risk if the device becomes inoperable.
Check for the model number X02 on the device. Affected units were sold between 2021 and 2023 with serial numbers starting with PA7D50NGF4020311G or similar.
Verify if the headset is inoperable by attempting to use it with the paired Android tablet and software.
NeuroSync recalls the EYE-SYNC headsets because the Pico Neo 2 platform was discontinued in August 2023, making the software inoperable without updates.
No, the device cannot be repaired because the Pico 2 platform is no longer supported and the software is discontinued.
If the device is inoperable, you may need to contact NeuroSync for guidance on whether to discard or return it, but the recall does not specify a remedy.
We’ve drafted a message you can send NeuroSync to request your refund or repair — edit it as you like.
Subject: Recall Z-2114-2025 — NeuroSync NeuroSync Hello, I own a NeuroSync that is covered by recall Z-2114-2025 from NeuroSync. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
