Philips recalls Spectral CT 7500 models with software version 5.0 due to potential misdiagnosis from incorrect image labeling. Affected units may require software update to prevent incorrect treatment.
A software issue that can incorrectly label all captured images that may lead to misdiagnosis and subsequent incorrect treatment.
Philips is recalling Spectral CT 7500 medical imaging machines with software version 5.0. This software issue could cause images to be mislabeled, leading to incorrect diagnoses and treatments. Users should contact Philips for a software update to fix the problem.
The software issue causes the machine to incorrectly label medical images. This could lead to misdiagnosis and inappropriate treatments, potentially causing harm to patients. However, the risk is not immediate and requires specific conditions to occur.
Healthcare facilities using Philips Spectral CT 7500 machines with software version 5.0 are affected. Medical staff and patients using these machines may be at risk of incorrect diagnoses if the software issue remains unaddressed.
Check for the model numbers 728333 or 728340 with software version 5.0. Serial numbers listed in the recall notice include many numbers starting with 10000-10100 and 396000-397000.
Reach out to Philips directly to get the software update for affected models.
The recall addresses a potential risk of misdiagnosis due to software issues, but it does not pose an immediate danger to users. The risk is low and can be mitigated with a software update.
Check if your Spectral CT 7500 has software version 5.0 and model numbers 728333 or 728340. Serial numbers listed in the recall include many starting with 10000-10100 and 396000-397000.
Contact Philips to get the software update to fix the issue and prevent misdiagnosis.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1055-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-1055-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
