GE Healthcare recalls neonatal incubators Care Plus and variants due to bedside panel that may appear closed but not be latched, risking patient falls if impacted.
GE HealthCare has become aware that the bedside panel of Care Plus, Care Plus¿ Model 1000, 2000, 3000 and 4000 Incubator, Lullaby Incubator, Lullaby TR Incubator, and Lullaby XP Incubator can be upright and look closed but not be latched if the red indicator is visible. The portholes also can look closed when not latched when the portholes are obstructed e.g., hood covers. If a patient impacts the bedside panel or porthole that is not latched, the panel can disengage and fall open, no longer protecting the patient from falling.
GE Healthcare is recalling several neonatal incubator models because their bedside panels can look closed but not be securely latched. If a patient hits an unlatched panel or porthole, it could open and cause the baby to fall.
The bedside panel can appear closed but not be latched when the red indicator light is visible. If a patient impacts the panel or porthole that isn't latched, it can disengage and fall open, potentially causing the baby to fall.
Parents or caregivers of newborns using GE Healthcare neonatal incubators Care Plus, Care Plus 1000, Care Plus 2000, Care Plus 3000, or Care Plus 4000 models. The highest risk is for infants in incubators that may have unlatched panels.
Check for the Care Plus, Care Plus 1000, Care Plus 2000, Care Plus 3000, or Care Plus 4000 models with specific serial numbers listed in the recall notice. The red indicator light may be visible when the panel appears closed but isn't latched.
Look for the red indicator light to see if the panel appears closed but isn't latched.
If the panel isn't latched despite appearing closed, stop using the incubator immediately.
GE Healthcare has found that the bedside panel can look closed but not be latched when the red indicator is visible, which could lead to the panel opening and causing a baby to fall if impacted.
Care Plus, Care Plus 1000, Care Plus 2000, Care Plus 3000, and Care Plus 4000 models with specific serial numbers listed in the recall notice.
Check if the red indicator light is visible when the panel appears closed but isn't latched. Affected models have specific serial numbers listed in the recall notice.
We’ve drafted a message you can send GE Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-0957-2024 — GE Healthcare GE Healthcare Hello, I own a GE Healthcare that is covered by recall Z-0957-2024 from GE Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
