Philips recalls DIVA 24-inch LCD touch displays used with PIC iX system that may generate false alarms, potentially delaying critical patient condition detection. Affected units have specific serial numbers.
If the DIVA touch display generates touch inputs without user interaction, due to possibility of the erroneous acknowledgement of a patient alarm, there is a potential for a delay in the detection of a change in a patient condition which prompted the alarm to generate. Although unlikely, this could potentially result in a patient harm.
Philips is recalling certain DIVA 24-inch LCD touch displays used with their PIC iX central monitoring system. These displays may generate touch inputs without user interaction, which could delay detection of a patient's changing condition and potentially cause harm. The recall is for specific model units with listed serial numbers.
The display may generate touch inputs without actual user interaction, which could cause the system to acknowledge patient alarms incorrectly. This might delay detection of a patient's changing condition, potentially leading to harm if the patient's condition worsens before help arrives.
Healthcare professionals using Philips PIC iX central monitoring systems with the recalled DIVA displays are most at risk. Patients whose conditions could be delayed due to false alarms may also be affected.
Check if your DIVA 24-inch LCD touch display has the model number RGD2461AMI and serial numbers listed in the recall (e.g., D0122190G0002, D0122190G0004, etc.). These displays are used with Philips PIC iX central monitoring systems.
Verify your DIVA display has model number RGD2461AMI and one of the listed serial numbers.
Reach out to Philips customer support for assistance with the recall.
The recall indicates a potential risk of delayed patient alarm detection, but it is unlikely to cause harm. Philips states this could result in patient harm in rare cases.
Check if your display has model number RGD2461AMI and a serial number from the list provided in the recall.
No, Philips does not require immediate discontinuation. However, affected units should be checked for the model and serial numbers listed.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-3312-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-3312-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
