Advanced Instruments recalls OsmoPRO MAX Automated Osmometer (model 1.5.0.0) due to system errors causing delays in patient sample testing and frequent calibration needs. Affected units have specific serial numbers ending in 'A'.
System error messages may delay the ability to test patient samples and the need for frequent calibration due to results outside the expected range when testing controls.
Advanced Instruments is recalling its OsmoPRO MAX Automated Osmometer because system errors can delay patient testing and require frequent calibration. This affects clinical labs using the device for measuring serum osmolality. If you have this model, stop using it until you get a fix.
The device may show error messages that delay testing patient samples and require frequent calibration because results fall outside expected ranges when testing controls. This happens due to software issues in version 1.5.0.0.
Healthcare labs and clinical users who own or operate the OsmoPRO MAX Automated Osmometer. Those most at risk are labs that rely on this device for frequent patient testing.
Check if your OsmoPRO MAX has a serial number ending in 'A'. The software version is 1.5.0.0. The device is used for clinical osmolality testing in labs.
Look for a serial number ending in 'A' on your OsmoPRO MAX device.
Reach out to Advanced Instruments for further instructions or to confirm if your device is affected.
The OsmoPRO MAX may show error messages that delay patient testing and require frequent calibration because results fall outside expected ranges when testing controls.
Check if your serial number ends in 'A'. Contact Advanced Instruments for instructions on next steps.
The recall record does not specify a fix or remedy for the software issue.
We’ve drafted a message you can send Advanced Instruments to request your refund or repair — edit it as you like.
Subject: Recall Z-1696-2024 — Advanced Instruments Advanced Instruments Hello, I own a Advanced Instruments that is covered by recall Z-1696-2024 from Advanced Instruments. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
