Pottery Barn Kids recalls Chloe, Sophie, and Audrey soft dolls due to hair loops and headband that can cause strangulation. Consumers should cut hair loops and remove headbands immediately.
The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head and neck, and the headband on the Audrey doll, if loosened, can form a loop that fits around a child's head and neck. These loops can pose a strangulation hazard.
Pottery Barn Kids is recalling three soft dolls (Chloe, Sophie, and Audrey) because their hair and headbands can form loops that pose a strangulation hazard. This is serious for young children who might put the dolls in their mouths.
The hair on Chloe and Sophie dolls can form loops large enough to fit around a child's neck. The Audrey doll's headband can loosen and create a similar loop, both posing a strangulation hazard if a child puts the doll in their mouth.
Parents and caregivers of children under age 3 who own the recalled dolls are most at risk. The dolls are designed for young children and should not be used without immediate modification.
The dolls are part of Pottery Barn Kids' Girl Doll Collection and measure about 17 inches tall. Look for a tag sewn on the bottom with the doll's name (Audrey, Chloe, or Sophie).
Take the dolls away from children right away to prevent any risk of strangulation.
Cut the looped hair on Chloe and Sophie dolls to eliminate the hazard.
Take off the headband from the Audrey doll to prevent it from forming a loop.
Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may also call Pottery Barn Kids for instructions on how to return the affected dolls for a merchandise credit.
Yes, after cutting the hair loops and removing the headband, the dolls are safe for children.
Check for a tag on the bottom of the doll with the name (Audrey, Chloe, or Sophie).
Yes, you can call Pottery Barn Kids for instructions on returning the dolls for a merchandise credit.
We’ve drafted a message you can send Pottery Barn Kids to request your refund or repair — edit it as you like.
Subject: Recall 759 — Pottery Barn Kids Chloe, Sophie and Audrey soft dolls Hello, I own a Chloe, Sophie and Audrey soft dolls that is covered by recall 759 from Pottery Barn Kids. The official recall notice states: Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may also call Pottery Barn Kids for instructions on how to return the affected dolls for a merchandise credit. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
