Randox recalls Evidence MultiSTAT drug testing devices with software v3.7 due to potential light leaks affecting test results. Affected units may delay reporting results.
Foam gasket on the Evidence MultiSTAT chip heater assembly may not perform as expected. Foam that is not functioning as expected may cause light to leak into the Charged Coupled Device (CCD) Camera during imaging. This will affect the testing and may delay in reporting results.
Randox is recalling Evidence MultiSTAT drug testing devices with software version 3.7 because foam gaskets in the chip heater assembly might not work properly. This could cause light to leak into the camera during testing, leading to inaccurate results and delayed reporting.
The foam gasket in the chip heater assembly may not perform as expected. If it fails, light could leak into the CCD camera during imaging, causing inaccurate test results and delays in reporting.
Users of the Evidence MultiSTAT drug testing device with software version 3.7 are affected. Those testing urine samples for drugs may experience delayed results if the device is not functioning correctly.
Check for the Evidence MultiSTAT device with software version 3.7. Serial numbers include 052-23-0424 through 052-23-0609 (as listed in the recall notice).
Verify your Evidence MultiSTAT device's serial number against the list provided in the recall notice.
The foam gasket in the chip heater assembly may not perform as expected, which can cause light to leak into the CCD camera during imaging and affect test results.
Check your device's serial number against the list provided in the recall notice. If it matches, you may need to contact Randox for further instructions.
Yes, if the foam gasket fails, light could leak into the camera during imaging, potentially causing inaccurate results and delays in reporting.
We’ve drafted a message you can send Randox to request your refund or repair — edit it as you like.
Subject: Recall Z-1786-2024 — Randox Randox Hello, I own a Randox that is covered by recall Z-1786-2024 from Randox. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
