Philips recalls Incisive CT X-Ray systems with specific serial numbers due to potential metal component failure during rotation, risking low-velocity fragments. Affected units may need inspection or repair.
Metal mounting box on the rotating scanner on rotor (heat change box) located within the Incisive CT system, may become compromised, resulting in potential contact with other gantry components located within the Incisive CT system during rotation. Resulting in a fragment of a damaged component expelled at a low velocity
Philips is recalling certain Incisive CT computed tomography systems because a metal mounting box inside the rotating scanner could become damaged, potentially causing small fragments to be expelled during operation. This poses a risk of minor injury if fragments contact the user or nearby objects.
The metal mounting box inside the rotating scanner may become compromised during operation. If damaged, it could expel small fragments at low velocity during system rotation, potentially causing minor injury if fragments contact the user or nearby objects.
Healthcare facilities using the recalled Incisive CT systems are most at risk. Patients and staff during scans could be affected if fragments contact them.
Check for serial numbers listed: 500046, 500064, 500074, 500102, 500110, 500111, 500145, 500168, 500178, 500211, 500216, 500217, 500222, 500225, 500230, 500240, 500242 for FCO72800819 and 500615 for FCO72800820.
Look for specific serial numbers listed in the recall notice for affected units.
Reach out to Philips customer support for further instructions on the recall.
The recall applies to Incisive CT systems with serial numbers listed: 500046, 500064, 500074, 500102, 500110, 500111, 500145, 500168, 500178, 500211, 500216, 500217, 500222, 500225, 500230, 500240, 500242 for FCO72800819 and 500615 for FCO72800820.
Check if your Incisive CT system has the specific serial numbers listed in the recall notice.
Contact Philips customer support for further instructions on the recall.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1871-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-1871-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
