Philips recalls specific models of Incisive CT computed tomography systems due to a metal mounting box that may become compromised, potentially expelling fragments during rotation. Affected units include model 728144 with listed serial numbers.
Metal mounting box on the rotating scanner on rotor (heat change box) located within the Incisive CT system, may become compromised, resulting in potential contact with other gantry components located within the Incisive CT system during rotation. Resulting in a fragment of a damaged component expelled at a low velocity
Philips is recalling certain Incisive CT computed tomography systems because a metal component inside the machine could become damaged and release small fragments during operation. This poses a risk of injury to people near the machine during scans.
The metal mounting box on the rotating scanner may become compromised during operation, causing small fragments to be expelled at low velocity. This could injure people in the immediate vicinity of the machine during a scan.
Healthcare facilities using the recalled Incisive CT systems are most at risk, as the device is used for medical imaging. Patients and staff near the machine during scans could be exposed to potential fragments.
Check if your Incisive CT system has model number 728144 and serial numbers listed in the provided range (e.g., 34002, 34006, 34007, etc.). The device is sold by Philips North America.
Verify your Incisive CT system has model number 728144 and a serial number from the list provided in the recall notice.
Reach out to Philips North America for guidance on next steps if your device is affected.
Yes, if your Incisive CT system has model number 728144 and a serial number from the list provided in the recall notice.
Contact Philips North America to determine if your device is affected and follow their instructions.
The recall states that a metal component may become compromised, potentially expelling fragments during rotation, but the remedy does not specify immediate action to stop use.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1872-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-1872-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
