Navien recalls tankless water heaters from 2008 with model numbers CR-180(A) through CC-240(A) due to carbon monoxide poisoning risk from vent collar detachment. Consumers must stop using and contact Navien for free repair.
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
Navien is recalling tankless water heaters made in 2008 with specific model numbers because a faulty vent collar can detach, leading to carbon monoxide poisoning. This is serious and requires immediate action to prevent health risks.
The water heater's vent collar can become unstable and detach if pressure is applied. This detachment can lead to carbon monoxide poisoning, a dangerous gas that can cause serious health issues or death if inhaled.
Homeowners with Navien tankless water heaters made in 2008 and model numbers CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A), or CC-240(A) are affected. Those using these heaters without a carbon monoxide alarm in sleeping areas are at higher risk.
Check the side of your water heater for a label showing the model number and manufacturing year in YYYY format. Recalled models are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A), and CC-240(A) made in 2008.
Immediately stop using the water heater and check the model and manufacturing year on the side label.
Schedule a free repair with Navien by contacting them directly.
If you continue using the heater while waiting for repair, install a working carbon monoxide alarm outside sleeping areas.
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Recalled models are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A), and CC-240(A) manufactured in 2008.
Check the side label for the model number and manufacturing year in YYYY format. If it matches the recalled models and year, it's affected.
Immediately stop using it, contact Navien to schedule a free repair, and install a carbon monoxide alarm outside sleeping areas if you continue using it.
We’ve drafted a message you can send Navien to request your refund or repair — edit it as you like.
Subject: Recall 944 — Navien Navien Instantaneous or Tankless Water Heaters Hello, I own a Navien Instantaneous or Tankless Water Heaters that is covered by recall 944 from Navien. The official recall notice states: Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
