Zoll recalls Powerheart G5 AED models with protective film on front panel that may prevent shock button activation during cardiac arrest emergencies. Affected units include specific model numbers and serial ranges.
G5 Semi-Automatic AED is shipped, with a protective film over its front panel, to protect the screen and shock button from cosmetic damage during shipping. It has come to our attention that customers may not be removing the protective film during deployment of the product. If the protective film is left adhered to the front bezel it may prevent the user from actuating the shock button and may lead to a delay or prevent delivery of defibrillation therapy to a victim suffering from sudden cardiac arrest
Zoll is recalling Powerheart G5 AED devices that may have a protective film left on the front panel. This film could prevent the shock button from working during a cardiac arrest emergency, delaying critical defibrillation therapy.
The protective film applied during shipping may remain attached to the front panel after installation. If not removed, it can block the shock button, preventing the device from delivering a necessary shock during a sudden cardiac arrest event. This delay could be life-threatening.
Owners of Powerheart G5 AED devices with model numbers starting with G5S-00A through G5S-90C and serial numbers from D00000276194 to D00000343449 are affected. Emergency responders and individuals with cardiac arrest training are most at risk.
Check for model numbers starting with G5S-00A through G5S-90C and serial numbers in the range D00000276194 to D00000343449. The protective film may be visible on the front panel of the device.
Carefully peel off the protective film from the front panel to ensure the shock button is accessible.
The protective film left on the front panel may prevent the shock button from working during cardiac arrest emergencies, delaying critical defibrillation therapy.
Check if your Powerheart G5 AED has a model number starting with G5S-00A through G5S-90C and a serial number between D00000276194 and D00000343449.
No, but you must remove the protective film to ensure the shock button is functional. The device can still be used after the film is removed.
We’ve drafted a message you can send Zoll to request your refund or repair — edit it as you like.
Subject: Recall Z-2324-2024 — Zoll Zoll Hello, I own a Zoll that is covered by recall Z-2324-2024 from Zoll. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
