2GIG recalls GSM radio modules in Go!Control home security panels that can overheat and cause fire or burns. Consumers should contact their security company for a free replacement.
GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers.
2GIG is recalling GSM radio modules used in Go!Control home security panels because they can overheat and catch fire, posing a fire or burn risk. This affects home security systems installed by companies that use these panels.
The GSM radio modules inside Go!Control panels can overheat and combust, potentially causing fire or burns. This happens because the modules are not designed to handle the heat generated during normal operation.
Homeowners with security systems using 2GIG Go!Control panels are most at risk. The recall applies to systems installed by security companies that use the affected panels.
The recalled modules are a component inside Go!Control panels. Consumers cannot safely identify the module themselves and should contact their security company to check if their system is affected.
Reach out to your home security company to determine if your system contains the recalled module and get a free replacement.
Do not attempt to remove or disable the recalled module yourself, as this could create additional hazards.
2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home security system contains the recalled module, contact your home security company or 2GIG. Consumers should not try to disconnect or disable the recalled product.
Consumers cannot safely identify the module themselves. Contact your security company for a check.
No, but you should contact your security company for a free replacement module if your system is affected.
Contact your security company directly to check if your system contains the recalled module.
We’ve drafted a message you can send 2GIG to request your refund or repair — edit it as you like.
Subject: Recall 1182 — 2GIG GSM Radio Modules Used in Go!Control Panels Hello, I own a GSM Radio Modules Used in Go!Control Panels that is covered by recall 1182 from 2GIG. The official recall notice states: 2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home security system contains the recalled module, contact your home security company or 2GIG. Consumers should not try to disconnect or disable the recalled product. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
