Philips recalls Azurion 7 M20, 5 M20, and 7 B20 models due to potential cable hose detachment from broken plastic or bolts, which could cause parts to fall and injure users.
Potential Detachment of the Cable Hose Carrier (due to broken plastic and/or bolts) which May Result in Parts Falling and/or Part of the Cable Hose Dropping, and result in injury.
Philips is recalling several Azurion 7 and 5 models because a cable hose carrier could detach due to broken plastic or bolts. This might cause parts to fall and cause injury. Affected users should check their product details and take action if needed.
The cable hose carrier may detach because of broken plastic or bolts. If parts fall, they could cause injury to users. This is a mechanical failure that could happen during normal use.
Medical professionals using these ultrasound systems are most at risk. The recall affects specific models sold in the U.S. and Canada.
Check for model numbers: Azurion 7 M20, Azurion 5 M20, or Azurion 7 B20. These models were sold with specific serial numbers listed in the recall notice.
Identify your model by checking the product label for Azurion 7 M20, Azurion 5 M20, or Azurion 7 B20.
Reach out to Philips customer support for assistance with the recall and next steps.
The affected models are Azurion 7 M20, Azurion 5 M20, and Azurion 7 B20 with specific serial numbers listed in the recall notice.
The recall is due to potential detachment of the cable hose carrier from broken plastic or bolts, which could cause parts to fall and result in injury.
No, the recall does not require immediate stop use. However, users should check their model and contact Philips for guidance.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-3165-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-3165-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
