Medtronic recalls A820 myPTM software for SynchroMed pumps due to delayed patient interactions with implantable pumps. Affected units have specific version and UDI/DI numbers.
Product complaints were received describing the A820 myPTM app taking longer than expected for patients to interact with their implantable pump.
Medtronic is recalling the A820 myPTM software application for SynchroMed pumps because patients report it takes longer than expected to interact with their implantable pumps. This could cause delays in managing the pump's function, which may impact patient care.
The A820 myPTM software application takes longer than expected for patients to interact with their implantable pump. This delay could lead to missed pump management events, potentially affecting treatment effectiveness. However, the hazard does not involve immediate physical injury risks.
Patients using Medtronic SynchroMed pumps with the A820 myPTM software version v.2x are affected. Those with the UDI/DI number 00763000632793 are most at risk.
Check if your SynchroMed pump uses the A820 myPTM software version v.2x. The specific UDI/DI number 00763000632793 identifies affected units.
Verify your pump uses the A820 myPTM software version v.2x.
Check the UDI/DI number on your pump's label; affected units have 00763000632793.
The recall is for software that causes delays in patient interaction with the pump, but it does not involve immediate physical injury risks. The hazard is low risk.
Affected units have the A820 myPTM software version v.2x and UDI/DI number 00763000632793.
Check your software version and UDI/DI number. If affected, contact Medtronic for further instructions.
We’ve drafted a message you can send Medtronic Neuromodulation to request your refund or repair — edit it as you like.
Subject: Recall Z-1506-2025 — Medtronic Neuromodulation Medtronic Neuromodulation Hello, I own a Medtronic Neuromodulation that is covered by recall Z-1506-2025 from Medtronic Neuromodulation. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
