Philips recalls BGM 4 blood glucose meters with model number TM0009 due to battery swelling that may cause device separation and health risks like prolonged hypoglycemia or hyperglycemia. Affected units have specific serial numbers.
Telcare, LLC has received customer complaints related to battery expansion/swelling for its Philips Connected Blood Glucose Meter (i.e., BGM 4 brand name) Monitoring System.. The issue was identified by post market surveillance data (customer complaints) - events of battery expansion/swelling and associated symptoms, e.g., leading to the device's removable back cover (battery port) to separate. If there is a loss of primary function of the device due to the described device defect, an immediate health consequence that may result is prolonged hypoglycemia or hyperglycemia due to delay in treatment, as the blood glucose measurement is not available to guide treatment. In a worst-case situation, there is potential for battery swelling to result in explosion of the battery and/ or device. Exposure to explosion, and subsequently projectiles from the explosion, may result in several immediate health consequences, including concussion, headache, dizziness, eye irritation, blurred vision, eye injury, and vision impairment.
Philips is recalling its BGM 4 blood glucose meters (model TM0009) because battery swelling can cause the device's back cover to separate. This may lead to delayed blood glucose readings, risking serious health issues like prolonged hypoglycemia or hyperglycemia. In worst-case scenarios, battery swelling could cause explosion.
The battery in the device can expand or swell, causing the removable back cover (battery port) to separate. This may lead to delayed blood glucose readings, which can cause prolonged hypoglycemia or hyperglycemia. In worst-case scenarios, battery swelling could result in explosion, causing injury from projectiles or concussions.
People who own or use the Philips BGM 4 blood glucose meter with model number TM0009 are affected. Those with diabetes who rely on this device for monitoring are at highest risk.
Check for the model number TM0009 on the device. Affected units have serial numbers starting with TF or TG followed by digits (e.g., TF048802, TG010678).
Immediately stop using the BGM 4 blood glucose meter if it has the model number TM0009 and the serial number listed in the recall.
Yes, this recall affects people who use the BGM 4 blood glucose meter for diabetes monitoring. The device is designed for this purpose.
Check the model number on your device. Affected units have model number TM0009 and serial numbers starting with TF or TG followed by digits (e.g., TF048802).
Battery swelling can cause the device's back cover to separate, leading to delayed blood glucose readings. This may result in prolonged hypoglycemia or hyperglycemia. In worst-case scenarios, battery swelling could cause explosion.
We’ve drafted a message you can send Telcare to request your refund or repair — edit it as you like.
Subject: Recall Z-1270-2025 — Telcare Telcare Hello, I own a Telcare that is covered by recall Z-1270-2025 from Telcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
