Physio-Control recalls LIFEPAK 20e defibrillators with incorrect keypad installation that may not function properly during cardiac emergencies.
Incorrect keypad was incorrectly installed onto a defibrillator/monitor.
Physio-Control is recalling LIFEPAK 20e defibrillators because an incorrect keypad was installed, which could cause the device to malfunction during cardiac emergencies. This means the device might not work correctly when needed to save a life.
The incorrect keypad installation could cause the device to malfunction during critical cardiac emergencies. If the device doesn't work properly when needed, it might fail to deliver a life-saving shock to a patient in cardiopulmonary arrest.
People who own or use LIFEPAK 20e defibrillators with the model number 99507-000001 are affected. Emergency responders and healthcare professionals using these devices are at the highest risk.
Check for the model number 99507-000001 on the device. The serial number starts with 38289467. This device was sold with the UDI-DI code 00883873813751.
Verify the model number is 99507-000001 to confirm if it's affected.
Reach out to Physio-Control for guidance on next steps if the device is affected.
The recall is due to an incorrect keypad being installed on the defibrillator, which could cause the device to malfunction during cardiac emergencies.
Check for the model number 99507-000001 and serial number starting with 38289467 on your device.
Contact Physio-Control for guidance on next steps if your device is affected.
We’ve drafted a message you can send Physio-Control to request your refund or repair — edit it as you like.
Subject: Recall Z-1232-2025 — Physio-Control Physio-Control Hello, I own a Physio-Control that is covered by recall Z-1232-2025 from Physio-Control. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
