ThyssenKrupp Access recalls LEV II, Volant, and Rise residential elevators with door unlock risk. Stop using if E3/E8 error codes appear; contact for free software update.
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
ThyssenKrupp Access is recalling residential elevators that can unlock and open at landings without an elevator car present, creating a fall hazard. This affects elevators installed in homes with three or more floors. Consumers should stop using if they see E3 or E8 error codes, or contact ThyssenKrupp for a free software update.
The elevator door can unlock and open at a landing when no elevator car is present. This exposes the elevator shaft and creates a fall hazard for anyone near the landing. The hazard occurs due to a software issue that allows the door to unlock without a car being in the shaft.
Homeowners with three- or more-floor residences who installed these elevators. People using the elevators without the software update are at risk of falls.
Check the elevator's controller at the top of the shaft for a four-digit model number: RLWL for LEV II, RLGL for Volant, or RLRC for Rise. The model number is also printed in the owner's manual.
Immediately stop using the elevator if it displays an E3 or E8 error code on the screen.
Even without error codes, contact ThyssenKrupp to arrange a free software update for the elevator.
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
LEV II, Volant, and Rise residential elevators with model numbers RLWL, RLGL, or RLRC. These were installed in homes with three or more floors.
Only if you see E3 or E8 error codes. Otherwise, contact ThyssenKrupp for a free software update.
Look for the model number on the elevator's controller at the top of the shaft or in the owner's manual. RLWL = LEV II, RLGL = Volant, RLRC = Rise.
We’ve drafted a message you can send ThyssenKrupp Access to request your refund or repair — edit it as you like.
Subject: Recall 1208 — ThyssenKrupp Access LEV II®, Volant™ and Rise™ residential elevators Hello, I own a LEV II®, Volant™ and Rise™ residential elevators that is covered by recall 1208 from ThyssenKrupp Access. The official recall notice states: Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
