Philips recalls certain Ingenuity CT systems where the patient support table may descend unexpectedly due to a ball screw misalignment after replacement. Affected models include specific serial numbers and model numbers.
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
Philips is recalling specific models of Ingenuity CT systems because the patient support table (couch) could descend unexpectedly after a component replacement. This poses a risk of injury if the table moves suddenly during use.
The patient support table may drop suddenly to the lowest position due to a misaligned ball screw after a replacement. This can happen during imaging procedures and may cause injury to patients or staff if the table moves unexpectedly.
Medical facilities using the recalled Philips Ingenuity CT systems are most at risk. Patients and staff could be injured if the table moves unexpectedly during imaging procedures.
Check for model numbers 728321, 728323, or 728326 on the system. Affected units have specific serial numbers listed in the recall notice.
Look for model numbers 728321, 728323, or 728326 on the system.
Reach out to Philips customer support for assistance with the recall.
The recall affects Philips Ingenuity CT systems with model numbers 728321, 728323, or 728326, and specific serial numbers listed in the notice.
The patient support table may descend unexpectedly due to a misaligned ball screw after a component replacement, which could cause injury during imaging procedures.
Check the model number and serial numbers against the list provided in the recall notice. Contact Philips for further assistance.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2600-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-2600-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
