Philips recalls Brilliance 16 Power, CT 16 Slice, and CT 6 Slice CT systems with specific model numbers. The patient support table may descend unexpectedly due to misaligned ball screw after replacement, posing a risk of injury.
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
Philips is recalling specific CT systems (Brilliance 16 Power, CT 16 Slice, and CT 6 Slice) because the patient support table could drop suddenly after a component replacement. This could cause injury to patients or staff during medical procedures.
The patient support table may descend unexpectedly to the lowest position due to a misaligned ball screw after a component replacement. This could cause the table to drop suddenly during a medical procedure, potentially injuring patients or staff.
Medical facilities using the recalled CT systems are most at risk. Patients and staff during imaging procedures could be injured if the table drops unexpectedly.
Check for model numbers 728240, 728246, or 728256 on the CT system. The specific serial numbers listed in the recall notice indicate affected units.
Identify the model number on your CT system (728240, 728246, or 728256) to determine if it's affected.
Reach out to Philips customer support for guidance on next steps if your system is affected.
The patient support table may descend unexpectedly due to a misaligned ball screw after a component replacement, which could cause injury during medical procedures.
Check for model numbers 728240, 728246, or 728256 on your CT system. Affected units have specific serial numbers listed in the recall notice.
Contact Philips customer support for guidance on next steps if your system is affected.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2596-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-2596-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
