Philips recalls Allura Xper FD20 Biplane and Table models with specific serial numbers due to potential battery depletion causing system shutdown without warning.
The BIOS battery may deplete faster than initially anticipated during the design phase. When the battery is depleted, the start-up process of the system will be halted, and the system will not start. No user messages are shown before the battery is low on power or depleted.
Philips is recalling all Allura Xper FD20 Biplane and Table models with serial numbers starting with 4 or 2, 3, 6. The recall is because the BIOS battery may deplete faster than expected, causing the system to shut down without warning to the user.
The BIOS battery in these medical imaging systems may deplete faster than designed, causing the system to stop working without any user warning. This could lead to interrupted imaging procedures if the system shuts down unexpectedly during use.
Medical professionals using the Allura Xper FD20 Biplane or Table systems are likely affected. Those with the specific model numbers and serial numbers listed are most at risk.
Check for model numbers 722020 or 722025 on the device. Serial numbers starting with 4 or 2, 3, 6 indicate the recalled units.
Identify the model numbers on your device, which should be 722020 or 722025.
Confirm the serial number starts with 4 or 2, 3, 6 to determine if your device is recalled.
The BIOS battery may deplete faster than expected, causing the system to shut down without warning to the user.
Check the model and serial numbers to see if your device is recalled. If it is, contact Philips for further instructions.
The recall is for potential system shutdowns without warning, which could interrupt procedures but does not pose a direct injury risk to users.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0007-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-0007-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
