White House | Black Market recalls cream, black, and brown faux snakeskin women's high-heel shoes with four-inch heels due to unstable heels causing falls. Return shoes for full refund at store or mail for replacement.
The heels on the shoes can become unstable, posing a fall hazard.
White House | Black: Black Market has recalled two women's high-heel shoe models (Versailles and Lourdes) because their heels can become unstable, increasing fall risk. This affects customers who purchased these specific models with four-inch heels.
The heels on these shoes can become unstable, which may cause a person to lose balance and fall. This is especially concerning for women who wear high heels regularly, as falls can lead to injuries.
Women who purchased the Versailles (cream, black, brown faux snakeskin) or Lourdes (black faux snakeskin with white t-strap) models with four-inch heels are affected. Those who wear these shoes daily are most at risk due to the fall hazard.
Check for the model name stamped inside the shoes and on the shoe box. The Versailles model is cream, black, and brown faux snakeskin, while the Lourdes model is black faux snakeskin with a white t-strap and trim. Both models have four-inch heels.
Immediately stop wearing the recalled shoes to prevent falls.
Return the shoes to a White House | Black Market store for a full refund or mail them for a refund.
Consumers should immediately stop wearing the recalled shoes and return them to a White House | Black Market store to receive a merchandise card for the full purchase price of the shoes, or contact White House | Black Market to receive instructions for returning the shoes by mail.
The Versailles model (cream, black, brown faux snakeskin) and Lourdes model (black faux snakeskin with white t-strap) are recalled.
Check for the model name stamped inside the shoes and on the shoe box. The Versailles model is cream, black, and brown faux snakeskin, while the Lourdes model is black faux snakeskin with a white t-strap and trim.
Yes, you should stop using the shoes immediately and return them to a store or mail for a refund.
We’ve drafted a message you can send White House | Black Market to request your refund or repair — edit it as you like.
Subject: Recall 1331 — White House | Black Market Women's high-heel shoes Hello, I own a Women's high-heel shoes that is covered by recall 1331 from White House | Black Market. The official recall notice states: Consumers should immediately stop wearing the recalled shoes and return them to a White House | Black Market store to receive a merchandise card for the full purchase price of the shoes, or contact White House | Black Market to receive instructions for returning the shoes by mail. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
