Philips recalls DigitalDiagnost 4 (High Performance and Flex/Value models) manufactured July 2024-June 2025 due to potential difficulty moving the telescopic carriage, requiring extra force. Affected units have specific model numbers and serials.
Philips has identified that some ceiling suspension telescopic carriages manufactured from July 2024 through June 2025 may be difficult to move vertically (i.e. additional force/physical exertion required for manual movement) due to potential manufacturing issues.
Philips is recalling certain DigitalDiagnost 4 models (High Performance and Flex/Value) made between July 2024 and June 2025 because some units may require extra force to move the telescopic carriage. This could lead to increased physical effort during use, but does not pose a risk of injury or damage.
The telescopic carriage in some units may require more physical effort to move vertically due to manufacturing issues. This could lead to increased strain on the user's hands or arms during operation, but does not cause injury or damage to the device.
Users of the DigitalDiagnost 4 (High Performance model 712031 and Flex/Value model 712032) made between July 2024 and June 2025 are affected. Medical professionals using these devices for diagnostics are most at risk due to potential increased physical strain.
Check for model numbers 712031 (High Performance) or 712032 (Flex/Value) with serial numbers listed in the recall notice. Units were manufactured from July 2024 through June 2025.
Identify if your DigitalDiagnost 4 has model number 712031 or 712032.
No, the recall does not require immediate stoppage. The issue is about increased physical effort during use, not a safety hazard.
The recall does not provide a remedy. You may continue using the device as normal, but be aware of potential increased physical effort when moving the telescopic carriage.
Units were manufactured from July 2024 through June 2025.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0464-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-0464-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
