Philips recalls SmartPath to dStream 3.0T MRI systems with software versions R11.1 and R12.1 due to potential stiffness value errors in MR Elastography images. Affected units may show inaccurate stiffness maps when viewed in PACS.
The potential for stiffness value errors when viewing exported MR Elastography (MRE) stiffness maps to viewer Picture Archiving and Communication System (PACS).
Philips is recalling certain MRI systems that could display incorrect stiffness values in MR Elastography images. This might lead to inaccurate medical assessments if the images are used for diagnosis.
The software may produce stiffness value errors when exporting MR Elastography images to PACS systems. This could result in inaccurate medical interpretations of tissue stiffness, which might affect diagnosis decisions.
Healthcare providers using Philips SmartPath to dStream 3.0T MRI systems with software versions R11.1 or R12.1 are most at risk. Patients receiving imaging from these systems could potentially receive incorrect stiffness measurements.
Check if your Philips SmartPath to dStream 3.0T MRI system has software version R11.1 or R12.1. The product code is 782145, and serial numbers start with 17385.
Verify your MRI system's software version to see if it is R11.1 or R12.1.
The recall is due to potential stiffness value errors when viewing exported MR Elastography images in PACS systems.
The recall record does not specify a remedy or action steps for affected units.
Check your software version; affected units have R11.1 or R12.1. The product code is 782145, and serial numbers start with 17385.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1215-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1215-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
