Philips recalls Azurion system software version R3.1 due to potential loss of X-ray imaging and motorized movement. Affected models include Azurion 3 M12, 3 M15, 5 M12, 5 M20, 7 M12, 7 M20, and 7 B12 systems with specific serial numbers.
Philips has identified two (2) software issues affecting device systems that may result in loss of imaging (X-ray) functionality and/or loss of motorized movement, and/or incorrect image content and/or loss of data. Issue 1 - System remains in continuous restart mode after the start-up. Issue 2 - Longitudinal Position Error Applicable only to systems with Poly-G3 frontal stand.
Philips is recalling Azurion system models with software version R3.1 because two software issues could cause loss of X-ray imaging, motorized movement, or incorrect images. This affects medical imaging equipment used in hospitals and clinics.
Two software issues in version R3.1 could cause the system to restart continuously after startup or have errors in the longitudinal position of the imaging device. This might lead to incorrect images or loss of X-ray functionality.
Hospitals and clinics using Philips Azurion system models with software version R3.1 are most at risk. These systems are used for medical imaging, so affected facilities should check their equipment.
Check for the model numbers 722221-722236 listed in the recall. The system product names include Azurion 3 M12, 3 M15, 5 M12, 5 M20, 7 M12, 7 M20, and 7 B12. Specific serial numbers are provided for each model.
Verify your system's software version by checking the device settings or documentation. If it shows version R3.1, it is affected.
The recall affects Philips Azurion system models with software version R3.1, including Azurion 3 M12, 3 M15, 5 M12, 5 M20, 7 M12, 7 M20, and 7 B12 with specific serial numbers listed in the recall notice.
Check your system's model number and software version. Affected models have specific serial numbers listed in the recall, such as 722221 for Azurion 3 M12 or 722235 for Azurion 7 B12.
The recall does not specify a remedy, so contact Philips directly to confirm if your system needs an update or correction.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1113-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1113-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
