All Johnny G. Krankcycles by Matrix with detachable seats recalled due to fall risk from unexpected seat detachment during use. Contact Johnson Health Tech for free repair or refund.
The seat can unexpectedly detach from the Krankcycle's frame during use, posing a fall hazard to users.
All Johnny G. Krankcycles by Matrix with detachable seats are recalled because the seat can unexpectedly detach during use, causing a fall hazard. This affects users who may experience injury if the seat comes loose while exercising.
The seat can detach from the frame during use if the user lifts on it, causing the user to fall. This happens because the seat is not securely attached and can come loose unexpectedly while the user is exercising.
Users of Johnny G. Krankcycles with detachable seats are affected, especially those who exercise on the machine while seated or standing. People using the device at home or in fitness facilities are most at risk.
Look for Johnny G. Krankcycles with detachable seats that have "KRANKcycle" and "Matrix" printed on them. The machines are black and silver, about 57 inches tall by 27 inches wide by 42 inches long.
Immediately stop using the recalled Krankcycle if it has a detachable seat that can come loose during exercise.
Schedule a free repair with Johnson Health Tech North America to have the seat permanently bolted to the frame or receive a refund if the seat is removed.
Consumers and exercise facilities should immediately stop using the recalled Krankcycles and contact Johnson Health Tech North America to schedule a free repair, which consists of a service technician permanently bolting the seat to the frame or removing the seat for which the consumer will receive a refund. This includes any Krankcycles sold online.
The seat can unexpectedly detach from the frame during use, posing a fall hazard to users.
You can have the seat permanently bolted to the frame for free or receive a refund if the seat is removed.
Yes, all Krankcycles sold online are included in this recall.
We’ve drafted a message you can send Johnny G. Krankcycle to request your refund or repair — edit it as you like.
Subject: Recall 1429 — Johnny G. Krankcycle Johnny G. Krankcycle® by Matrix Hello, I own a Johnny G. Krankcycle® by Matrix that is covered by recall 1429 from Johnny G. Krankcycle. The official recall notice states: Consumers and exercise facilities should immediately stop using the recalled Krankcycles and contact Johnson Health Tech North America to schedule a free repair, which consists of a service technician permanently bolting the seat to the frame or removing the seat for which the consumer will receive a refund. This includes any Krankcycles sold online. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
