North American Rescue recalls AIDBAG first aid kits containing a blood glucose meter with an E-5 error code that may cause confusion and delay treatment for very high blood glucose events.
Kits contain the McKesson TRUE Metrix PRO Professional Monitoring Blood Glucose System that has been recalled for an issue with the software design of the E-5 Error Code where the meter displays an E-5 error code for a very high blood glucose event (> 600 mg/dL) or when there is a test strip error, which can lead to operator confusion when evaluating patients and a delay in appropriate treatment. This is a downstream recall of Trividia Health Class I, Recall Event ID 98317.
North American Rescue is recalling AIDBAG first aid kits that contain a blood glucose meter with a software issue causing an E-5 error code. This error can lead to confusion and delay in treatment for patients with very high blood glucose levels.
The blood glucose meter displays an E-5 error code for very high blood glucose events (>600 mg/dL) or test strip errors. This can cause confusion about the patient's condition and delay critical treatment.
Patients using these kits for first aid may be at risk of delayed treatment if they misinterpret the E-5 error code. Healthcare providers and first responders who use the kits are most at risk.
Check for AIDBAG kits with the specific meter model UDI-DI: 20612479197217 and lots listed in the recall notice. These kits were sold with kit reference numbers 85-4661/00842209132089/85-4661122024 and 85-4742/00842209133536/85-4742123024.
Identify the meter's UDI-DI number (20612479197217) and lot numbers from the recall notice.
Reach out to North American Rescue for guidance on next steps if you have the recalled kit.
The meter has a software issue that causes an E-5 error code for very high blood glucose events (>600 mg/dL) or test strip errors, which can lead to confusion and delay in treatment.
Look for AIDBAG kits with the meter UDI-DI: 20612479197217 and specific lot numbers listed in the recall notice.
Contact North American Rescue for guidance on next steps, as the recall does not include a specific remedy.
We’ve drafted a message you can send North American Rescue to request your refund or repair — edit it as you like.
Subject: Recall Z-1947-2026 — North American Rescue North American Rescue Hello, I own a North American Rescue that is covered by recall Z-1947-2026 from North American Rescue. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
