Dexcom recalls G7 CGM watchOS app versions 2.9.0-2.11.2 for potential glucose data delays that could cause missed hypoglycemic events. Affected users should check their app version and contact Dexcom.
A software defect in which a low-priority file I/O check blocks the higher-priority thread responsible for processing estimated glucose values (EGVs) and trend arrows. When the app is running in the background, EGV notifications may queue up and then "replay" sequentially when the user brings the app to the foreground, causing the Glucose Compass to flicker through previous EGVs. In more severe instances, the app may perceive signal loss and deploy signal loss mitigations. This delay in EGV and alert processing creates a risk that users may miss detection of a hypoglycemic or hyperglycemic event, or make treatment decisions based on outdated glucose information.
Dexcom is recalling its G7 CGM watchOS app versions 2.9.0 through 2.11.2 because software issues may delay glucose readings, risking missed hypoglycemic or hyperglycemic events. This could lead to dangerous blood sugar levels if users rely on outdated information.
The app's software defect causes delayed processing of glucose readings when running in the background. This can make the Glucose Compass flicker through past readings and potentially miss critical low or high blood sugar events.
People using Dexcom G7 Continuous Glucose Monitoring System with the watchOS app versions 2.9.0 through 2.11.2 are affected. Those with diabetes who rely on real-time glucose monitoring are most at risk.
Check if your Dexcom G7 CGM watchOS app is version 2.9.0 through 2.11.2. The app is installed with the iOS phone app and cannot be used alone.
Open your watchOS app settings to see the version number. Versions 2.9.0 through 2.11.2 are affected.
Update to the latest version of the Dexcom G7 CGM watchOS app through the Apple App Store.
No, the watchOS app cannot be installed independently from the iOS phone app.
The app may delay glucose readings, potentially causing missed hypoglycemic or hyperglycemic events.
Check your watchOS app version in settings; affected versions are 2.9.0 through 2.11.2.
We’ve drafted a message you can send Dexcom to request your refund or repair — edit it as you like.
Subject: Recall Z-2164-2026 — Dexcom Dexcom Hello, I own a Dexcom that is covered by recall Z-2164-2026 from Dexcom. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
