All Matrix Fitness Ascent Trainers and Ellipticals sold from Nov 2011 to Dec 2012 with model numbers starting A3x, A5x, A7x, E3x, E5x, or E7x are recalled due to fire risk from moisture causing short circuits.
Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.
Matrix Fitness Ascent Trainers and Ellipticals sold between November 2011 and December 2012 are recalled because moisture can build up in the power socket, causing short circuits and fire. This affects users who have these specific models with model numbers starting with A3x, A5x, A7x, E3x, E5x, or E7x.
Moisture from user perspiration or cleaning liquids can build up inside the power socket of the unit. This can cause a short circuit, which may lead to a fire hazard.
Users of Matrix Fitness Ascent Trainers and Ellipticals installed from November 2011 through December 2012 are affected. Those with the specific model numbers starting with A3x, A5x, A7x, E3x, E5x, or E7x are most at risk.
Check for model numbers starting with A3x, A5x, A7x, E3x, E5x, or E7x on the unit. The machines are black and silver with an orange accent on Ascent Trainers and have "Matrix" printed on the body and handlebars.
Exercise facilities should immediately unplug the machines to prevent electrical hazards.
Contact Johnson Health Tech North America to schedule a free repair for the affected units.
Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Units are self-powered and can be used without being plugged into an electrical outlet.
Yes, the units are self-powered and can be used without being plugged into an electrical outlet.
Model numbers starting with A3x, A5x, A7x, E3x, E5x, or E7x.
Sold from November 2011 through December 2012.
We’ve drafted a message you can send Matrix to request your refund or repair — edit it as you like.
Subject: Recall 1602 — Matrix Ascent Trainer® by Matrix and Matrix Fitness Elliptical Hello, I own a Ascent Trainer® by Matrix and Matrix Fitness Elliptical that is covered by recall 1602 from Matrix. The official recall notice states: Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Units are self-powered and can be used without being plugged into an electrical outlet. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
