Nest Labs recalls Smoke + CO alarms due to risk of silent alerts during fires when Nest Wave feature is enabled. Update disables feature automatically for connected devices.
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
Nest Labs is recalling all Nest Protect Smoke + CO alarms because the Nest Wave feature can prevent alarms from sounding during a fire. This means the device might not alert you if there's a fire while the feature is active.
If someone is near the device during a fire, the Nest Wave feature might prevent the alarm from sounding immediately. This could delay fire detection and increase danger.
Owners of Nest Protect Smoke + CO alarms with the Nest Wave feature enabled are affected. Those who have not connected their devices to a wireless network and linked them to a Nest account are at higher risk.
Look for Nest Protect alarms with a large "nest" button on the face. These alarms are black or white, about 5.25 inches square with rounded corners, and about .5 inches deep.
If not already connected, link your Nest Protect device to a wireless network and a Nest account to receive the automatic update.
Check your Nest account app to ensure the Nest Wave feature button is off and grayed out.
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices.
No further action is required if your device is connected and the update has been applied.
Check your Nest account app to see if the Nest Wave button is off and grayed out.
The feature is designed to temporarily silence alerts during fires, but it can prevent immediate alarms if someone is near the device during a fire.
We’ve drafted a message you can send Nest Labs to request your refund or repair — edit it as you like.
Subject: Recall 1689 — Nest Labs Nest Protect: Smoke + CO Alarm Hello, I own a Nest Protect: Smoke + CO Alarm that is covered by recall 1689 from Nest Labs. The official recall notice states: The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
