WindowTex recalls custom roller shades with model D15T or D20T idlers that can fall from mounting brackets, causing injury. Consumers should contact their retailer for free replacement idlers.
A steel pin inserted into the idler on the shades can become dislodged and cause the shade to fall from the mounting bracket, posing a risk of injury from impact to the consumer.
WindowTex is recalling custom roller shades with model numbers D15T or D20T because a steel pin can become dislodged, causing the shade to fall and potentially injure the user. This recall affects shades that were sold with specific roller tube sizes and idler models.
The steel pin connecting the shade to the mounting bracket can become dislodged, causing the shade to fall from the bracket. If the shade falls, it can impact the user, leading to injury.
Homeowners with WindowTex custom roller shades that have model numbers D15T (1.5-inch roller tube) or D20T (2-inch roller tube) are most at risk. These shades were sold with specific mounting configurations that can lead to the shade falling.
Check for model numbers D15T on idlers used with 1.5-inch roller tubes or D20T on idlers used with 2-inch roller tubes. The shades were sold by authorized dealers and retailers.
Reach out to where you purchased the shades to schedule a free service call for replacement idlers.
Contact WindowTex directly to find an authorized dealer who can assist with identifying and replacing the affected idlers.
Consumers with the recalled window shades should immediately contact the place of purchase for instructions on how to schedule a service call for free replacement idlers. Consumers can also contact WindowTex for help identifying their authorized dealer. Authorized dealers are contacting all known purchasers.
The recall is due to a risk that the steel pin connecting the shade to the mounting bracket can become dislodged, causing the shade to fall and potentially injure you.
Check for model numbers D15T (with 1.5-inch roller tube) or D20T (with 2-inch roller tube) on the idler.
Contact your retailer for free replacement idlers or WindowTex to find an authorized dealer who can help you.
We’ve drafted a message you can send WindowTex to request your refund or repair — edit it as you like.
Subject: Recall 1881 — WindowTex Roller Window Shades Hello, I own a Roller Window Shades that is covered by recall 1881 from WindowTex. The official recall notice states: Consumers with the recalled window shades should immediately contact the place of purchase for instructions on how to schedule a service call for free replacement idlers. Consumers can also contact WindowTex for help identifying their authorized dealer. Authorized dealers are contacting all known purchasers. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
